House Person

Little River Casino Resort•Eastlake, MI

1d•Onsite

About The Position

Perform cleaning of common/public space and rotation of linen throughout the Little River Casino Resort while providing outstanding guest service to all casino and hotel guests. Deliver guest amenities as needed. Assist the Housekeeping Attendants when deemed necessary. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

None
At least 16 years of age
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Stores and maintains all equipment per departmental guidelines.
Ensures that guest requests for amenities and supplies are resolved promptly.
Provides outstanding guest service by answering all guest questions in a respectful, professional manner and exhibiting a good attitude toward guests and fellow team members.
Participates in creating and maintaining a high-quality work environment.
Use biohazard kits when appropriate.
Responsible for cleaning RV Park common areas and the cleanliness of housekeeping areas daily.
Ensure that Guest Room Attendants have enough linens and carts on each floor for dirty linen.
Assists Guest Room Attendants in accommodating guests with a clean room in a timely manner.
Maintains the shift checklist daily.
Maintains knowledge of Safety Data Sheets and know where the book is located within the Hotel department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to safety rules and regulations of the Little River Casino Resort and of the Hotel department.
Other duties as assigned.