Housekeeper

Ideal Hospitality•Wilmington, NC

About The Position

As a Housekeeper at Home2 Suites - Wilmington Medical Park District, you will be an essential member of our team, ensuring that our guests have a clean, comfortable and enjoyable stay. Your primary responsibilities will include cleaning and maintaining guest rooms to the highest standards of cleanliness and hygiene. We are looking for a dedicated, detail-oriented individual who takes pride in their work and contributes positively to our team environment.

Requirements

High school diploma or equivalent preferred.
Previous housekeeping or cleaning experience is a plus but not required.
Ability to work efficiently both independently and as part of a team.
Strong attention to detail and organizational skills.
Good communication skills and a positive attitude.
Physical stamina and the ability to lift and move heavy objects as needed.
Flexibility to work various shifts, including weekends and holidays.

Responsibilities

Guest Room Cleaning:
Thoroughly clean and sanitize guest rooms, including making beds, dusting, vacuuming, and cleaning bathrooms.
Replace used linens with fresh ones, ensuring beds are made to hotel standards.
Restock room amenities and supplies as needed.
Inventory Management:
Monitor and manage inventory of cleaning supplies and room amenities.
Report any shortages or needed repairs to the Executive Housekeeper.
Guest Service:
Provide excellent customer service by responding promptly and courteously to guest requests or concerns.
Report any issues or maintenance needs in guest rooms or common areas to the appropriate personnel.
Safety and Compliance:
Follow all safety procedures and protocols, including the proper handling of cleaning chemicals.
Adhere to hotel policies and procedures to maintain a safe and clean work environment.
Team Collaboration:
Work closely with other housekeeping staff and hotel departments to ensure efficient operations and guest satisfaction.
Participate in team meetings and training sessions as required.