Housekeeping Coordinator

Brightwild•Key West, FL

About The Position

The Housekeeping Coordinator is the central communication hub for daily operations. This role manages all incoming and outgoing communication between Housekeeping, Guest Experience Managers, Maintenance, and other operating teams. The Coordinator ensures tasks are assigned quickly, updates are logged accurately in the task management software (Breezeway), and room status is reflected in real time. The focus is speed, clarity, and operational control. This is not a cleaning role. It is a coordination and information control role.

Requirements

Strong computer skills, including the ability to navigate task management systems such as task management software, email, messaging platforms, and shared documents
Ability to type and respond to messages quickly and accurately in a fast-paced environment
Fluent in English (spoken and written)
Strong written communication skills with clear, concise messaging
Ability to multitask and manage high message volume without losing accuracy
Strong organizational skills and attention to detail
Ability to prioritize tasks based on operational urgency and guest impact
Comfortable working in a fast-paced hospitality environment
Reliable attendance and punctuality
Availability to work flexible schedules, including weekends and holidays as required by occupancy levels

Nice To Haves

Spanish and/or Creole proficiency a plus

Responsibilities

Monitor and respond to all incoming communication from GEMs, Housekeeping, Maintenance, and other teams
Acknowledge requests promptly and provide clear direction
Assign tasks based on priority and operational impact
Escalate urgent or guest-impacting issues immediately
Ensure no task remains unassigned
Create, update, and close tasks in real time within the system
Verify cleans before digitally closing tasks
Maintain accurate room status and ensure system data reflects real-time operations
Handle all housekeeping-related communication and guest requests relayed by GEMs
Confirm task completion back to the requesting department
Complete daily housekeeping reports and proactively identify operational risks
Track VIP rooms and early arrivals, adjusting cleaning order as needed
Monitor rooms at risk of delay and reassign tasks when necessary
Relay maintenance or operational issues to the appropriate department
Follow up on open items until fully resolved and maintain full visibility over outstanding tasks