Housekeeping Coordinator - PM

Trump International Beach Resort•North Miami Beach, FL

7d•Onsite

About The Position

The Housekeeping Coordinators primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Housekeeping Coordinator works closely with the Engineering, Front Office and In Room Dining.

Requirements

Required 3+ years housekeeping
High School Diploma
Ability to communicate in English, both verbally and written, effectively with guests, vendors and co-workers.
Must read, write and speak the English language fluently.
Strong Microsoft Office skills with emphasis on Excel.

Nice To Haves

Knowledge of Spanish and Creole helpful.
Experience with SpringerMiller System (SMS) and HotSOS is a plus.

Responsibilities

Generate operational reports for the coordination of the Housekeeping department.
Assign room attendant the rooms that need to be cleaned
Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.
Maintain effective record and filing systems; completing all administrative reports accurately and in a timely manner.
Process requests and delegates work assignments in a timely manner while adhering to TIBR Forbes Standards, follow up on all maintenance request
Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.
Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments (DND / Late service), and other special tasks.
Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.
Follow all Occupational Health and Safety regulations.
Responsible for weekly and monthly inventory of supplies and weekly storage requisitions.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Assist other housekeeping employees in maintaining clean and organized work and public areas.
Assign inspectors their sections
Assign houseman their sections
Follow up with dry-cleaning service and guests regarding service and quality
Receive clean uniform and issue inventory to hotel staff
Be properly attired in clean uniform, proper footwear and wear nametag at all times
Will receive all guest laundry
Attend department meetings