Housekeeping Coordinator - Property Management

Suncadia • Cle Elum, WA

45d • $22

About The Position

The Property Management Housekeeping Coordinator plays a key role in supporting the day-to-day operations of the Homes portfolio within Suncadia’s Property Management program. This position ensures that all managed homes are properly cleaned, inspected, and guest-ready according to resort and brand standards. Working closely with Property Managers, contract cleaning vendors, and resort departments, the Coordinator manages scheduling, communication, and quality control for all homes housekeeping operations. This role is vital in maintaining exceptional presentation standards and a seamless owner and guest experience.

Requirements

• Minimum 2 years’ experience in housekeeping, hospitality operations, or property management.
• Strong administrative and organizational skills with attention to detail.
• Experience with scheduling, vendor coordination, or team support in a fast-paced setting.
• Proficiency with Microsoft Office Suite and property management software (SMS experience preferred).
• Excellent communication and problem-solving abilities.
• Ability to work independently, prioritize tasks, and adapt to changing needs.
• Must be able to work weekends, holidays, and peak season hours as required.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Create, maintain, and distribute the daily and weekly housekeeping schedules for all homes in the rental program.
• Coordinate with Property Managers to confirm readiness and timing of cleanings, deep cleans, carpet cleanings, and vendor access.
• Manage same-day arrivals, late checkouts, rush cleans, and last-minute changes to ensure seamless operations.
• Update and track home statuses in SMS and daily home boards to reflect accurate “Dirty,” “Clean,” “Inspected,” and “Out of Order” statuses.
• Communicate daily with contract vendors to confirm schedules, cleaning progress, and completion reports.
• Serve as the primary liaison between contract cleaning vendors, Property Managers, and Engineering.
• Follow up on cleaning quality issues, guest or owner complaints, and ensure timely resolution and documentation.
• Verify that homes meet brand and departmental standards before guest or owner arrivals.
• Support Property Managers by coordinating re-cleans, touch-ups, and post-maintenance resets.
• Maintain close communication with the Front Desk, Engineering, and Housekeeping teams for special requests, amenity replenishment, or access needs.
• Maintain updated records of cleanings, vendor invoices, deep cleans, and carpet cleaning schedules.
• Track and reconcile vendor invoices for accuracy before submission to accounting.
• Assist in the coordination of seasonal projects such as spring/fall deep cleans and carpet cleaning schedules.
• Generate weekly and monthly reports for management review on housekeeping performance, turnaround times, and vendor compliance.
• Monitor supply levels and assist with ordering, receiving, and distribution of linens, amenities, and cleaning supplies.
• Partner closely with contract cleaning teams to ensure accountability, consistency, and quality control.
• Coordinate with internal departments to support efficient home readiness — including Engineering work orders, inventory resets, and seasonal project timelines.
• Assist in onboarding new contract vendors or cleaners to ensure understanding of resort policies, cleaning standards, and procedures.
• Provide administrative and operational support to the Property Managers as needed.
• Respond to urgent housekeeping-related issues from guests or owners in a timely, professional manner.
• Coordinate and document lost and found items for all managed homes.
• Maintain professionalism and confidentiality when interacting with owners, guests, and internal departments.
• Perform other duties as assigned by management

Benefits

• Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Enjoy free golf, discounts on resort retail and food & beverage, and more!
• Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Experience destinations around the country with team member hotel discounts
• Opportunities for internal career growth and expansion
• Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed