Housekeeping Dispatcher

Sand Valley•Nekoosa, WI

12d•Onsite

About The Position

As a Housekeeping Dispatcher, you’ll play a key role in keeping our daily housekeeping operations running smoothly. Your communication skills, attention to detail, and teamwork ensure timely coordination, quick responses to all housekeeping needs, and an exceptional experience for every guest at Sand Valley.

Requirements

High school diploma or equivalent preferred.
One or more years of housekeeping, hospitality, or operations experience preferred.
Valid driver’s license required.
Strong communication, organization, and multitasking skills with attention to detail.
Friendly, professional, and team-oriented; dependable and calm under pressure.
Basic computer proficiency.
Ability to work a flexible schedule, including weekends and holidays, typically between 8am-5pm.
Successful completion of background check and drug screen required.
Ability to read and follow verbal and written instructions in English.
Stamina to stand, walk, bend, lift, and kneel for extended periods (up to 5 hours).
Ability to lift up to 100 lbs occasionally, 50 lbs frequently, and 30 lbs consistently.

Responsibilities

Assign daily tasks to housekeeping attendants on AM and PM shifts to ensure efficiency.
Answer phone calls promptly and courteously, logging and dispatching all requests.
Monitor and respond to radios, managing communication between housekeeping, the front office, and supervisors.
Dispatch guest requests and supervisor calls to team members and confirm completion.
Maintain accurate housekeeping logs, including attendance, room status, and shift reports.
Coordinate and deliver guest requests promptly, ensuring rooms are ready for occupancy.
Reconcile room boards, radios, and keys at the end of each shift, ensuring proper tracking.
Communicate regularly with the Front Office and Supervisors to verify room status.
Report maintenance or safety issues identified by supervisors, attendants, or managers.
Maintain cleanliness and good condition of all equipment and work areas.
Assign and collect radios and keys, ensuring proper use and organization.
Promote teamwork, clear communication, and professionalism across the department.
Follow all safety and emergency procedures in accordance with resort standards.
Assist with any tasks necessary to support the smooth operation of the department.
Perform other related duties as assigned.