Housekeeping Floor Supervisor

Omni Hotels & Resorts•Tempe, AZ

2d•$21•Onsite

About The Position

The Housekeeping Floor Supervisor is responsible for overseeing the day-to-day operations of the housekeeping team on assigned floors, ensuring that guest rooms and public areas are impeccably clean, well-maintained, and meet Omni's quality standards. This role involves direct supervision of housekeeping staff, quality control, and coordination with other departments to ensure a smooth and exceptional guest experience.

Requirements

Commitment to maintaining the highest standards of cleanliness and guest service.
Experience supervising a housekeeping team in an upscale hotel environment and/or experience with room inspections.
Proven ability to collaborate on special projects and with management teams.
Exceptional attention to detail, with a proactive and urgent work ethic.
Strong communication skills, both verbal and written.
Physical ability to lift 50 lbs, push/pull 75 lbs, and maintain mobility throughout shifts.
Availability for flexible scheduling, including evenings, weekends, and holidays.

Responsibilities

Oversee and ensure supreme cleanliness and service standards throughout the hotel.
Master the roles of Housekeeping associates to provide support and cover absences effectively.
Address guest requests promptly, maintaining a courteous and helpful demeanor.
Liaise with various departments to communicate needs and concerns.
Participate in daily briefings, ensuring a smooth handover between shifts.
Collaborate with the Engineering department for timely room repairs.
Ensure Housekeeping staff have necessary tools and supplies, maintaining well-stocked and organized carts and closets.
Prioritize and inspect VIP and Select Guest rooms, ensuring readiness and quality.
Manage inventory of housekeeping and guest amenities.
Cover duties of AM and PM supervisors as needed and participate in Manager on Duty rotations.