Housekeeping House Attendant

AccorHotel•Boston, MA

3d•$27

About The Position

The Houseperson is responsible for supplying the Room Attendant with clean linens, maintaining the floor, and performing any assigned projects given by management, while adhering to company standards. Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. Check daily assignments/ daily duties. Gather all cleaning supplies and return them daily. Complete all assigned cleaning duties in designated areas. Vacuum floors in public areas. Thoroughly clean and restock all closets per 8 hour shift. Maintain clean service areas at all times. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set up. Remove all trash and dirty linen from guest floors. Report all lost and found items to housekeeping supervisor immediately. Keep all hallways, public areas, and closets clean, neat, swept and vacuumed. Clear ash urns. Remove gum, wall spots, and floor spots with appropriate chemicals. Wipe glass, pictures, windows, and public telephone areas. Clean public restrooms and replace products. Report all guest borrowed items (irons, boards, hair dryers, etc.) to House person for safe return back to Housekeeping. Report any maintenance items immediately to supervisor or office coordinator. Empty/ restock housekeeping carts per 8 hour shift. Perform any requests given by management.

Requirements

High school diploma and /or experience in a hotel or related field preferred
Long hours sometimes may be required
Medium work – Exerting up to 50 pounds of force occasionally, and /or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
AM shifts are regular but occassionaly, PM and overnight shift may be required

Responsibilities

Supplying Room Attendants with clean linens
Maintaining the floor
Performing assigned projects given by management
Adhering to company standards
Approaching all encounters with guests and employees in a friendly, service oriented manner
Maintaining regular attendance in compliance with Fairmont Standards
Maintaining high standards of personal appearance and grooming
Complying with Fairmont standards and regulations to encourage safe and efficient hotel operations
Checking daily assignments/ daily duties
Gathering all cleaning supplies and return them daily
Completing all assigned cleaning duties in designated areas
Vacuuming floors in public areas
Thoroughly cleaning and restocking all closets per 8 hour shift
Maintaining clean service areas at all times
Completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set up
Removing all trash and dirty linen from guest floors
Reporting all lost and found items to housekeeping supervisor immediately
Keeping all hallways, public areas, and closets clean, neat, swept and vacuumed
Clearing ash urns
Removing gum, wall spots, and floor spots with appropriate chemicals
Wiping glass, pictures, windows, and public telephone areas
Cleaning public restrooms and replace products
Reporting all guest borrowed items (irons, boards, hair dryers, etc.) to House person for safe return back to Housekeeping
Reporting any maintenance items immediately to supervisor or office coordinator
Emptying/ restocking housekeeping carts per 8 hour shift
Performing any requests given by management