Housekeeping & Laundry Supervisor Full Time
About The Position
We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expect—and deserve—restaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail. Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline. Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work. The Housekeeping & Laundry Supervisor supports the daily operations of the Housekeeping and Laundry Departments, ensuring an exceptional standard of cleanliness, safety, and service throughout the community. Leads front-line staff, conducts inspections, provides training, coordinates daily work assignments, and ensures timely completion of resident and department needs. Upholds luxury hospitality principles and contributes to a warm, welcoming, and safe environment for residents, guests, and team members. Ability to work with courtesy and professionalism in resident homes. Participate in safety audits and assist with regulatory readiness activities. Perform regular inspections of completed work and conduct follow-up training where needed. Maintain accurate daily logs, inspections, and assignment documentation. Coach team members through real-time feedback, training, and service modeling. Follows all safety protocols, infection-control procedures, and emergency preparedness guidelines. Provide day-to-day supervision and guidance to housekeeping and laundry associates.
Requirements
- Ability to uphold our core values, follow policies and procedures.
- Must be able to take initiative to always find a way to say yes to both our residents and staff.
- Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.
- Most importantly, have a positive attitude and be able to smile at all times (even under a mask).
- Ability to lead and inspire.
- HS Diploma/GED preferred.
- 1-2 years previous housekeeping, laundry, or environmental services supervisor experience preferred.
- Strong communication, leadership, and organizational skills.
- Familiarity with cleaning techniques, laundry operations, equipment, and safety protocols.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency with work order or facility management systems is a plus.
Responsibilities
- Supports the daily operations of the Housekeeping and Laundry Departments
- Leads front-line staff, conducts inspections, provides training, coordinates daily work assignments
- Ensures timely completion of resident and department needs
- Upholds luxury hospitality principles
- Contributes to a warm, welcoming, and safe environment for residents, guests, and team members
- Participate in safety audits and assist with regulatory readiness activities
- Perform regular inspections of completed work and conduct follow-up training where needed
- Maintain accurate daily logs, inspections, and assignment documentation
- Coach team members through real-time feedback, training, and service modeling
- Follows all safety protocols, infection-control procedures, and emergency preparedness guidelines
- Provide day-to-day supervision and guidance to housekeeping and laundry associates
Benefits
- medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment)
- company-paid life insurance/short-term disability/long-term disability
- legal plan
- identity theft protection
- pet insurance
- group critical illness insurance
- hospital indemnity insurance
- paid sick/vacation/9 paid holidays(including your birthday)
- 403(b) retirement with 4% company match
- free meals
- free area attraction tickets
- tuition reimbursement
- employee hardship fund
- employee assistance program
- free on-site parking
- discounted MTA passes
- free education/training classes
- Now offering PayActiv (daily pay option)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
