Housekeeping Manager

CoralTree Hospitality•Orlando, FL

6d•Onsite

About The Position

The Housekeeping Manager will strive to always provide exceptional service to both internal and external guests. In this role you will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space, and heart-of-house areas. Additionally, you will administer all aspects of the guest room maintenance program and provide leadership, guidance, and support to the housekeeping team (to include laundry) in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the property.

Requirements

High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience).
Minimum of two years supervisory experience in a high-volume setting preferred.
Must be able to understand, speak, read, and write in the basic English language.
Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
Demonstrate ability to compute basic arithmetic.
Must be available to work varied shifts and flexible schedules.

Nice To Haves

Previous hospitality experience in a Four Diamond quality organization preferred.
Previous experience with Windows, Office, and property management systems desired.

Responsibilities

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count, expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
Prepare and properly distribute room assignments to scheduled staff and ensure assignments are completed at the end of each shift. Effectively communicate changes of assignments as they arise throughout the shift.
Assign and maintain accurate distribution records of keys and communication equipment (e.g. I-pads, E-devices, etc.).
Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space, and heart-of-house areas.
Instills a calm, organized approach when interacting in stressful situations.
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
Ensure that sufficient staffing is present to meet the daily business demands.
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.