Housekeeping Operations Supervisor - Internship Summer 2026

Grand Traverse Resort and Spa•Acme, MI

65d•Onsite

About The Position

Our Housekeeping Department is looking to fill a Housekeeping Supervisor Internship for summer 2026. Hospitality or related majors are encouraged to apply. Responsibilities include, but are not limited to, maintaining levels of policies, standards and quality as established by the Executive Housekeeper and GTRS. All activities of employees in assigned area, supervising the daily cleaning and maintenance of rooms/units, stairs, hallways and linen rooms. Assist in the daily, attendance, productivity, inventory management, phone calls, and the lost and found. Conduct training and supervision of Room Attendants and Linen Porters. Responsible for maintaining the cleanliness of all condo units as well as detail/quality assurance throughout all facets of housekeeping. ESSENTIAL DUTIES AND RESPONSIBILITIES Monitor OSHA standards and promote a safe environment for all housekeeping staff. Ensure all correct procedures are followed regarding Bloodborne Pathogens. Maintain accurate records of all rooms that are cleaned and file appropriately Complete and submit any required reports or paperwork accurately and timely Ensure that all maintenance problems are called in through dispatch in the office to be completed in a timely fashion Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned Help in any area of housekeeping as needed Ensure that all public space in assigned areas are maintained to department standards Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms) Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests Assist in answering incoming calls and directing to the proper areas, and keep an accurate phone log of all calls to insure each duty is taken care of properly Assist in control of Lost and Found in the field. Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing Wear a radio and an earpiece every working day. Maintain the cleanliness and standards of the company vans Maintain the files and regulations of GTRS housekeeping department Create, maintain and support high morale of the Housekeeping staff Ensure that all Room Attendants and Linen Porters are meeting and exceeding GTRS standards Assist the Executive Housekeeper with the creation of performance evaluations Completely monitor employee training and conduct Responsible to assist Training Room Attendant, fellow Condo Supervisors, Assistant Executive Housekeeper and Executive Housekeeper in assessing training needs for your department Responsible for making sure all assigned employees including yourself, comply with Personal Appearance Standards Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures Must understand and abide by the environmental/culture and practices of the resort Other duties as assigned

Requirements

Relevant experience or experience with customer service
Ability to train and supervise others in job procedures
Good guest service skills as there will be frequent contact with other employees and guests
Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
Must have a high energy level – will be on feet most of the time, continuously moving at a fast pace
Must demonstrate positive phone etiquette at all times
Must have excellent multi-tasking, organization, and communication skills
Must project a positive attitude at all times
Must enjoy and work well with others
Must possess excellent time management skills and be comfortable with meeting firm deadlines
Will be required to stand for long periods of time
Frequently required to use hands to finger, handle, or feel and talk or hear
The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Must be comfortable enduring the elements of outdoors such as 95 degree weather and no air conditioning, being outside in rain/storms, driving in all of the above conditions as well
Must be able to deal with bodily fluids in the work place/guests units
The employee will walk several miles a day and need to go up and down stairs all day long to perform their job
The employee must often lift and/or move up to 50 pounds
Environment is often noisy
Must be able to work around a lot of people a lot of the time
Ear pieces must be worn at all times so as to not interfere with our guests stay
Comprehend and follow instructions
Able to multitask
Perform assigned tasks and meet deadlines that may be complex or varied
Ability to handle sensitive situations and have difficult conversations
Influence people and make decisions
Direct, Control and Plan
Interact with co-workers in verbal and written form
Communicate orally
Handle stress for long periods of time
Must be able to pass a background investigation and drug screen as a condition of employment

Nice To Haves

Hospitality or related majors are encouraged to apply
Prefer to have a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting
General understanding of Microsoft Office Suite (Word, Excel, Outlook) preferred

Responsibilities

Maintaining levels of policies, standards and quality as established by the Executive Housekeeper and GTRS
Supervising the daily cleaning and maintenance of rooms/units, stairs, hallways and linen rooms
Assisting in the daily, attendance, productivity, inventory management, phone calls, and the lost and found
Conducting training and supervision of Room Attendants and Linen Porters
Maintaining the cleanliness of all condo units as well as detail/quality assurance throughout all facets of housekeeping
Monitor OSHA standards and promote a safe environment for all housekeeping staff
Ensure all correct procedures are followed regarding Bloodborne Pathogens
Maintain accurate records of all rooms that are cleaned and file appropriately
Complete and submit any required reports or paperwork accurately and timely
Ensure that all maintenance problems are called in through dispatch in the office to be completed in a timely fashion
Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
Help in any area of housekeeping as needed
Ensure that all public space in assigned areas are maintained to department standards
Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
Assist in answering incoming calls and directing to the proper areas, and keep an accurate phone log of all calls to insure each duty is taken care of properly
Assist in control of Lost and Found in the field.
Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
Wear a radio and an earpiece every working day
Maintain the cleanliness and standards of the company vans
Maintain the files and regulations of GTRS housekeeping department
Create, maintain and support high morale of the Housekeeping staff
Ensure that all Room Attendants and Linen Porters are meeting and exceeding GTRS standards
Assist the Executive Housekeeper with the creation of performance evaluations
Completely monitor employee training and conduct
Responsible to assist Training Room Attendant, fellow Condo Supervisors, Assistant Executive Housekeeper and Executive Housekeeper in assessing training needs for your department
Responsible for making sure all assigned employees including yourself, comply with Personal Appearance Standards
Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures
Must understand and abide by the environmental/culture and practices of the resort
Attend bi-weekly intern meetings and possible committee meetings
Complete internship projects
Work a flexible schedule of 32-40+ hours per week
Plan, supervise, and be accountable for all employees’ daily activities during assigned shift
Motivate, Evaluate, Delegate, Counsel, Discipline and Direct