Housekeeping Supervisor

24-7 Hotel Management•Nashville, TN

12h•$15 - $16

About The Position

This person is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. The position is specifically responsible for coordinating all activities related to the cleanliness and organization of the hotel, its amenities, and common areas. We are an exciting world class leader in the hospitality industry. We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests. We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact. We have made TEAMWORK central to every endeavor. We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization. We are unwilling to lower our standards or accept second best efforts from our personnel. We promote innovation, initiative, and creativity. We are constantly striving to improve ourselves.

Requirements

Ability to problem solve and shift focus when business demands
Ability to effectively communicate specific oral and written instructions to staff of varied cultural and ethnic backgrounds
Ability to effectively communicate with guests in a friendly, approachable, and professional manner
Ability to prioritize required housekeeping functions, delegate these functions to housekeeping staff, and follow up to ensure effective completion of assigned duties
Willingness and ability to adapt function as necessary to meet business demands
Willingness and ability to cover shifts for staff who fail to report for scheduled shifts
Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
Must be able to stand for extended periods of time
Climb stairs
Able to thrive in a fast-pace environment
Use a ladder and step stool
Able to lift up to 20 pounds frequently and 25 pounds periodically
Able to pull up to 25 pounds occasionally
Visual acuity to distinguish between objects both near and far (with or without corrective lenses)
Ability to subtract, multiply, add, and divide all units of measure
Ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units
Able to communicate effectively in both verbal and written form

Responsibilities

Complete all brand required training
Complete all required Safety & Health training
Supervise housekeeping and laundry staff including hiring, firing, coaching, performance evaluations, training and development
Schedule staff according to labor standards and forecasted occupancy
Assist General Manager in development of the department's annual budget and monitor performance relative to the plan specifically in relation to productivity and labor cost goals
Hold staff accountable to policies and procedures as they related specifically to cleanliness of the hotel, guest interactions, providing Ultimate Service, and professionalism
Monitor and maintain level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas
Compile and report accurate status of guest rooms to front office
Enforce standard procedures for the acceptance, security, and return of guest lost & found items
Maintain standard procedure for security of on-loan equipment
Establish and maintain cost control system for linen inventories and cleaning supplies
Conduct inventories of linen, supplies, and equipment to maintain adequate inventory levels
Answer any questions related to appropriate handling of chemicals used within department through use of Safety Data Sheets (SDSs)
Perform any job-related duties as requested by supervisor