Housekeeping Supervisor

Pyramid Global Hospitality

1d•$18 - $18

About The Position

Housekeeping Supervisor Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team to ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the resort. This position supervises Room Attendants, Public Area Attendants, and Housekeeping Runners while conducting inspections, providing training, and assisting with scheduling and inventory. The Housekeeping Supervisor ensures all guest rooms, corridors, and public spaces reflect the exceptional quality and service standards of the Dellshire Resort.

Requirements

High school diploma or equivalent required; coursework or certification in hospitality or operations management preferred.
Minimum 2 years of housekeeping or hotel operations experience; 1 year in a supervisory or lead role preferred.
Strong organizational, communication, and leadership skills.
Knowledge of cleaning procedures, safety standards, and chemical use.
Proficiency in Microsoft Office and familiarity with property management or housekeeping systems (Opera, HotSOS, or similar).
Ability to manage multiple priorities and maintain composure in a fast-paced environment.
Professional appearance and demeanor with a strong attention to detail.
Flexibility to work weekends, holidays, and varied shifts based on business needs.

Responsibilities

Supervise and support housekeeping staff to ensure efficient daily operations and adherence to resort cleanliness standards.
Conduct regular inspections of guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and overall presentation.
Coordinate daily assignments and ensure timely completion of cleaning tasks and guest requests.
Train, coach, and motivate team members to deliver excellent guest service and attention to detail.
Communicate room status updates, maintenance issues, and priorities with the Front Office and Engineering teams.
Monitor and maintain housekeeping supply inventory, ensuring stock levels align with business needs and budget goals.
Assist in managing labor hours and scheduling in accordance with occupancy levels.
Ensure all housekeeping associates follow safety, sanitation, and chemical handling procedures.
Address guest concerns or requests promptly and professionally, escalating as needed to management.
Support deep cleaning projects, special assignments, and quality audits as directed.
Promote Dellshire Resort’s brand values, sustainability initiatives, and culture of excellence through daily leadership.
Complete necessary administrative reports including inspection forms, performance notes, and attendance tracking.
Other duties as assigned by Manager.