Housekeeping Supervisor

Royal Sonesta Chicago River North, IL•Chicago, IL

8d•$26 - $27

About The Position

The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards.

Requirements

High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
1 to 3 years of housekeeping supervisory experience required, preferably in a hotels.
Excellent verbal communication skills
Must be able to work mornings, evenings, weekends, and holidays
Ability to speak, read, and write fluent English; other languages beneficial.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities. Experience with Microsoft Office preferred.
Ability to stand/walk for prolonged periods
Ability to bend, squat, kneel, and reach on a continuous and daily basis
Will be required to regularly use commercial cleaning chemicals.
Carrying, lifting or pulling items weighing up to 50 pounds.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Inspect all assigned rooms/suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations.
Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
Assist with room cleaning assignments to ensure proper coverage.
May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations.
Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
Manage procedures of lost and found items.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.