Houseperson | Residence Inn, Bloomington
About The Position
This position is responsible for cleaning and maintaining public spaces and stocking housekeeping supplies. Assists housekeepers and guests as needed by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction. Responsible for cleaning hotel public spaces Stocks housekeeping supplies and linen Responsible for delivering housekeeping related items to guest rooms Accountable for guest satisfaction as it pertains to housekeeping service at the property Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest Works as a team player and actively contributes to the efforts of other departments as necessary Understands and follows the company guest service recovery program Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations Reports all maintenance needs and service issues Knowledgeable on the safe use of chemicals utilized within the housekeeping department Follows all company procedures for guest/employee incidents Knowledgeable of hotel emergency procedures Produces required volume of work by planning, organizing and prioritizing work duties Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures Attends all required department and hotel meetings Responsible for proper use of all equipment and supplies
Requirements
- Attention to detail
- Customer focused
- Ability to perform job duties in a repetitious and fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 50 pounds consistently throughout the shift
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
Responsibilities
- Cleaning and maintaining public spaces
- Stocking housekeeping supplies
- Assisting housekeepers and guests
- Cleaning hotel public spaces
- Delivering housekeeping related items to guest rooms
- Responding to requests in a positive and timely manner
- Following the company guest service recovery program
- Ensuring a clean and safe work area
- Reporting all maintenance needs and service issues
- Following company procedures for guest/employee incidents
- Producing required volume of work by planning, organizing and prioritizing work duties
- Adhering to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
- Attending all required department and hotel meetings
- Responsible for proper use of all equipment and supplies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
