Houseperson - Embassy Suites Virginia Beach Oceanfront
About The Position
Come be a part of our signature addition to the Cavalier Resort and w ork at the #1 Rated Hotel in Virginia Beach, Embassy Suites by Hilton! Great Incentives include Hilton Hotel/F&B/Spa Discounts. Starting at $16hr Overview Clean and maintain guest room floors, corridors, service landings and linen closets. Support Room Attendants to ensure efficient cleaning of guest rooms. Responsibilities Level One Know your job. · Complete job skills training and possess a clear knowledge of the job · Know property standards (SSI) and room types · Listen attentively in Pre-shift and ask for clarification of assignments and expectations Be on time. · Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform · Follow clock in and out procedures Be on stage. · Maintain a friendly, approachable, always willing to assist attitude · Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene · Use approved verbiage, scripting when interacting will all guests · Follow proper procedure and scripting when entering a guest room Serve. · Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.” · Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift · Process both incoming clean laundry and outgoing dirty laundry for daily processing Work smart. · Understand the needs of the shift and the order to your day by using the Houseperson Checklist · Maintain cleanliness on all service landings as assigned · Ensure all supply closets are stocked to documented SSI Use your tools . · Use the approved tools and checklists to complete assigned tasks · Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day Measure Up. · Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room Respect the space. · Keep your work area, cart and closets clean and organized · Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas · Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable Be safe. · Report unsafe work conditions or practices and safety or security violations in accordance with company policy Support the Team: · Cooperate with other Associates and supervisors striving to create a positive work environment · Support team efforts through carrying out responsibilities in a constructive and professional manner Other duties as assigned.
Requirements
- Must be at least 18 years old.
- Able to read, write and speak basics English.
- Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc.
- Able to apply common sense understanding to carry out simple one- or two- step instructions.
- Able to deal with standardized situations with only occasional or no variation.
- Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.
- Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
- Able to work a flexible schedule including weekends and holidays as required.
- Able to read, write & speak basic English.
- Commensurate or transger skill set is primary importance
- High School, GED or overseas equivilance is desired but commensurate work experience is the driving qualification mixed with basic english communication skills.
- Able to understand & apply basic mathematical skills.
- Able to apply common sense understanding to carry out simple one- or two- step instructions.
- Able to deal with standardized situations with only occasional or no variation.
- Able to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.
- Good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
- Able to work a flexible schedule including weekends & holidays as required.
Responsibilities
- Clean and maintain guest room floors, corridors, service landings and linen closets.
- Support Room Attendants to ensure efficient cleaning of guest rooms.
- Complete job skills training and possess a clear knowledge of the job
- Know property standards (SSI) and room types
- Listen attentively in Pre-shift and ask for clarification of assignments and expectations
- Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
- Follow clock in and out procedures
- Maintain a friendly, approachable, always willing to assist attitude
- Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
- Use approved verbiage, scripting when interacting will all guests
- Follow proper procedure and scripting when entering a guest room
- Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
- Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift
- Process both incoming clean laundry and outgoing dirty laundry for daily processing
- Understand the needs of the shift and the order to your day by using the Houseperson Checklist
- Maintain cleanliness on all service landings as assigned
- Ensure all supply closets are stocked to documented SSI
- Use the approved tools and checklists to complete assigned tasks
- Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day
- Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room
- Keep your work area, cart and closets clean and organized
- Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas
- Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable
- Report unsafe work conditions or practices and safety or security violations in accordance with company policy
- Cooperate with other Associates and supervisors striving to create a positive work environment
- Support team efforts through carrying out responsibilities in a constructive and professional manner
- Other duties as assigned.
Benefits
- Hilton Hotel/F&B/Spa Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
