Housing and Residential Services Specialist

PMHCC Inc.•Philadelphia, PA

About The Position

The Housing and Residential Services Specialist (HRSS) is responsible for oversight of a caseload of recovery houses, including daily gatekeeping of potential referrals, admissions and concurrent reviews. The specialist will provide technical assistance, guidance, and support for compliance with DDAP licensing requirements and DBHIDS policies and procedures. The HRSS will communicate daily with recovery houses regarding resident census, possible or pending referrals, concurrent reviews, authorizations, and discharges. The Recovery House Specialist will conduct monthly site visits to monitor compliance as noted above. If there are ongoing issues the supervisor will be informed, and corrective action plans will be implemented if necessary. The Recovery House Specialist will participate in unit meetings and activities and assist with other duties as they arise.

Requirements

Ability to work independently/responsibly, with close attention to detail
PC literate with knowledge of Microsoft Office Suite
Strong organizational skills, with the ability to track multiple requests in various stages of workflow
Strong interpersonal skills, and flexibility while managing multiple projects
Strong communication skills, both written and oral
Excellent telephone/video conferencing manner
Ability to adapt and be flexible in changing priorities
Ability to learn quickly
Time management skills
Bachelor’s degree required, and experience with and knowledge of substance use services.

Nice To Haves

Experience with recovery house, mental health, and homelessness a plus.

Responsibilities

Manage the daily gatekeeping of the DBHIDS funded recovery houses, referrals, admissions, and discharges
Schedule, manage and conduct licensing compliance site visits at recovery houses to acknowledge successes and identify areas for improvement.
Prepares documents and reports as a follow-up to site visits to summarize visit findings and address strengths and challenges/areas for improvement.
Conducts concurrent reviews for each individual on assigned caseload.
Brainstorm recovery-related solutions with staff at recovery housing to help provide support and guidance around individuals with substance use challenges.
Offer ongoing technical assistance to recovery house staff to address needs and rectify issues.
Collaborate with other units within DBHIDS (including but not limited to CBH, NIAC, Quality, and Compliance) to support operations of recovery houses.
Collaborate with external city partners, including the Managing Director’s Office, on city-led initiatives and projects as they arise.
Conduct training for new DBHIDS funded recovery house personnel around licensing requirements, recovery house protocols and standards, and DBHIDS policies and procedures.
Inform Recovery House supervisor of any critical operation issues at Recovery Houses.
Participate in internal and external meetings as required
Complete other duties and tasks as assigned and as unit needs require.