Housing Assistant

City of New York • New York City, NY

1d

About The Position

FLD Housing Assistant is the internal liaison between developments and central office operations; serves as an intricate and vital link between the Managers, Assistant Managers, and Housing Assistants in the field. Reporting to the Assistant Housing Manager, the Housing Assistant will have some latitude in acting as a department liaison. Duties include but are not limited to the following: 1. Complete, analyze, and conduct essential task between the field such as emergency transfers, relocation transfers, inter project transfers, daily apartment selections, prepare weekly statistical reports, daily data entry into TSAP and Siebel. 2. Constant telephone communication with NYCHA’s field staff, DHS, District Attorney’s Office, city agencies advocates, applicants and residents. 3. Complete processing for the Emergency Transfer Program. 4. Monitor rentals for NYCHA, also verifies that apartments do not remain vacant and the proper selection process is being honored. 5. Process applications and transfers which are selected daily from TSAP that appear on the Borough Wide List; prepare cover sheets, FLD Transmittals, and e-scan to the selected developments. 6. Enter information obtained from the daily selection into Housing Assistants Universal Manual logs, with strong Siebel and TSAP navigational skills. 7. Process various types of transfers through the Siebel system, contact developments and residents to obtain documents. Work with PIMS to obtain information relating to residents and move-ins and move-outs. 8. Work with various weekly reports to obtain and verify data. 9. Research and respond to inquiries from Customer Contact Center and other inquires’ as assigned. 10. Perform other duties as assigned. Additional Information 1. For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity. 2. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position. 3. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL/TEMPORARY BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. HOUSING ASSISTANT (HA) - 80201 Qualifications A baccalaureate degree from an accredited college; or An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above.
• Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Responsibilities

• Complete, analyze, and conduct essential task between the field such as emergency transfers, relocation transfers, inter project transfers, daily apartment selections, prepare weekly statistical reports, daily data entry into TSAP and Siebel.
• Constant telephone communication with NYCHA’s field staff, DHS, District Attorney’s Office, city agencies advocates, applicants and residents.
• Complete processing for the Emergency Transfer Program.
• Monitor rentals for NYCHA, also verifies that apartments do not remain vacant and the proper selection process is being honored.
• Process applications and transfers which are selected daily from TSAP that appear on the Borough Wide List; prepare cover sheets, FLD Transmittals, and e-scan to the selected developments.
• Enter information obtained from the daily selection into Housing Assistants Universal Manual logs, with strong Siebel and TSAP navigational skills.
• Process various types of transfers through the Siebel system, contact developments and residents to obtain documents. Work with PIMS to obtain information relating to residents and move-ins and move-outs.
• Work with various weekly reports to obtain and verify data.
• Research and respond to inquiries from Customer Contact Center and other inquires’ as assigned.
• Perform other duties as assigned.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level