Housing Case Manager - Belltown

Evergreen Treatment Services & REACH•Seattle, WA

10h•Hybrid

About The Position

The Housing Case Management role is part of the REACH team that supports ETS’ mission through providing outreach and housing case management to help individuals to obtain and sustain permanent housing. The Housing Case Manager will make contact with individuals at various locations to provide information and conduct screenings to determine eligibility for the program. Once an individual is accepted into the program, the Housing Case Manager will collaboratively develop an individualized housing plan. The Housing Case Manager will support each individual’s efforts to complete the necessary steps to obtain housing and once housed, to retain that housing. The nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, organization and time management skills, common sense regarding personal safety, creative thinking, multitasking and conflict resolution skills. The position is (hybrid/full-time onsite), and the days and hours are 8:30am-5:00pm.

Requirements

High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred.
A minimum of two years’ experience in work related to outreach or social work. Familiarity with services for individuals experiencing homelessness highly desirable.
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Responsibilities

Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
Provide outreach and housing-focused case management services:
Go to sites where individuals experiencing homelessness are located, to make contact and explain the program to potential clients.
Collaboratively develop, with each eligible individual, a detailed housing plan which outlines the steps necessary to obtaining and maintaining permanent housing.
Support each individual’s efforts to follow through on every aspect essential for housing, such as obtaining ID, addressing legal issues, housing search, meeting with property managers, etc.
Develop and maintain a working relationship with program partners and landlords to support clients in housing.
Provide ongoing support, once individuals are housed, to maintain housing and improve quality of life.
Provide services consistent with ETS/REACH program policies and procedures.
Attend REACH team meetings and other required meetings at REACH and with program partners.
Document activities according to agency, contract, state and federal requirements.
Local travel on behalf of the agency is a job requirement. A driver’s license and the ability to be insured by REACH are required.