Housing Counselor II

Chinese American Service League•Chinatown - Chicago, IL

3d•$42,000 - $44,000•Onsite

About The Position

Join CASL as a Housing Counselor II and Make a Difference Are you an experienced housing professional looking to expand your impact in the community? Join CASL as a Housing Counselor II, where you’ll provide housing counseling, financial education, and community outreach to support individuals and families facing housing challenges. In this role, you’ll work with more complex cases, lead workshops, and support program quality while collaborating closely with team members to ensure equitable access to housing resources. Your Mission: The Housing Counselor II furthers CASL’s mission by delivering advanced housing counseling and financial education services while strengthening program quality and community impact. This role supports clients facing complex housing challenges, leads community education efforts, and mentors staff to ensure equitable access to housing resources and long-term stability for the families we serve. About CASL: Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives. To hear about: CASL's history, watch here CASL's future, watch here Make a Difference, and Get the Support You Deserve Salary Range: $42,000 – $44,000/year | Full Benefits Package Included We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters. This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule. Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL. What You’ll Impact The Housing Counselor II drives deeper community impact by addressing complex housing challenges, expanding access to housing resources, and strengthening service delivery across the program. By providing advanced counseling, leading education efforts, and mentoring staff, this role helps ensure sustainable housing outcomes and elevates the quality and reach of CASL’s housing services.

Responsibilities

Client Counseling and Support: Conduct individual counseling sessions, providing guidance on pre-purchase, post-purchase, rental, foreclosure prevention, and financial education to support clients in achieving their housing and financial goals.
Apply for subsidized housing, rental or mortgage assistance, small accessible repairs for seniors, and property tax exemptions on behalf of clients.
Offer ongoing follow-up and advice to clients every 30 days or as needed, ensuring continuous support until goals are achieved.
Close cases promptly after counseling sessions are complete, ensuring a smooth transition for clients.
Workshop and Outreach Management: Organize, implement, and lead housing and financial literacy workshops and seminars on topics including pre-purchase, post-purchase, rental, foreclosure prevention, and fair housing.
Develop bilingual materials, provide translation and interpretation services as needed to make programs accessible to diverse communities.
Establish contacts with community partners to collaborate on workshops and expand the program’s reach.
Design promotional materials and utilize social media and other channels to recruit clients and raise awareness of available services.
Administration and Reporting: Maintain accurate physical files and system records in platforms such as Counselor Max, ECM, and Salesforce.
Handle inquiries related to housing over the phone, via email, and in person, providing timely and accurate information.
Prepare monthly and quarterly reports for related programs as needed, supporting program evaluation and continuous improvement.
Provide training and support to Housing Counselor I, fostering team growth and development.
Professional Development: Participate in ongoing professional development, attending at least 8 hours of job-related training annually to stay current with housing and financial literacy best practices.
Continue training to apply new knowledge and skills to tasks assigned by the Housing Coordinator, including online and out-of-state training opportunities within program requirements and budget.
Outreach and Community Engagement: Engage in outreach and marketing efforts to diverse neighborhoods to recruit clients and promote housing and financial assistance services.
Assist clients with completing applications and interpreting or translating letters and documents as required.