Housing Navigator [transitional housing, case management, advocacy, trauma-informed, vulnerable populations]

Catholic Charities of Central Colorado, Inc.•Colorado Springs, CO

12h•$21 - $24•Onsite

About The Position

Catholic Charities of Central Colorado is hiring a full-time Housing Navigator to play a key role in our newly launched, 24-unit Hunt Family Housing Transitional Housing Program. This is an exciting opportunity to help shape and strengthen a growing program serving families experiencing housing instability. In this role, you will provide short-term case management, client advocacy, and transitional housing support, including intake, assessments, documentation, and coordination with community resources. You will support families as they secure stable housing, build essential life skills, and connect to community resources — while ensuring the program operates smoothly and in alignment with grant requirements. This position is ideal for a flexible, highly organized, and solutions-oriented professional who thrives in a dynamic environment and confidently manage multiple priorities. We are seeking a compassionate, trauma-informed team member with strong relationship-building skills and a deep commitment to serving vulnerable and diverse families.

Requirements

An Associates degree in Social Work, Human Services, Psychology or related field and two to four years of full-time experience working with direct client/family interaction.
Or a Bachelor’s degree in Human Services, Social Work, Psychology or related field and one-year full-time experience working with direct client/family interaction.
Experience working with families experiencing homelessness, transitional housing, or vulnerable populations.
Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
Ability to follow directions and interpret policies and procedures to ensure compliance.
Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
Knowledge of Human Services agencies in the area.
Valid driver’s license and reliable transportation.
Must be able to regularly climb stairs, as the job requires.
Ability and willingness to work within the established structure and guidelines of Catholic Charities.
High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
Must successfully complete background clearance.

Nice To Haves

Previous case management experience a plus.
Bilingual in English/Spanish is a plus.

Responsibilities

Participate in Care Coordinated Entry meetings to identify families for the Hunt Family Housing Transitional Housing program. When housing units are available, contact families identified during these bi-weekly meetings.
Conduct intake screenings and assessments for families in the community and for those who are seeking transitional housing using designated tools to include VI-SPDAT and CFSA2.0.
Provide, collect, and submit necessary housing-related documentation (3rd party income verification, applications and supporting documents, background checks, selection committee summaries, program fee calculations, etc.) in accordance with grant guidelines and program procedures.
Assist with move-in steps, to include: unit selection, stocking of unit, track and maintain inventory of move-in supplies.
Assist with quarterly inspections of housing units, schedule and conduct move-out appointments.
Support Community building of the housing participants, to include: planning, attending and supporting all housing community connect meetings.
Track, manage and ensure that all Emotional support animal (ESA) vaccinations and licensures are up to date and collect all required documentation, per rolling deadlines.
Assist the Housing Manager in establishing procedures and workflows in compliance with transitional housing grant guidelines.
Recommend improvements and assist with adjusting processes as the program evolves.
Support daily program operations and serve as a resource for on-site residents, to include regular, weekly office coverage on-site in the housing building.
Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
Submit complete and accurate finance documents, as needed.
Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed.
Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
Support housing families in understanding the program handbook; to include verbal and written warnings and program accountability plans for families to work towards program success. Perform follow-ups and track family progress on accountability plans.
Support housing families in learning necessary life skills to survive and thrive in their new housing environment. This may include providing workshops, scheduling community leaders to provide instruction on cleaning, cooking, conflict resolution, etc.
Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
Seek feedback from families and team members for program improvement.
Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
Cultivate and maintain working relationships with landlords, employers and community organizations for referral and follow up support.
Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.