Housing Program Assistant

United Way•Greeley, CO

2d•$17 - $19•Onsite

About The Position

The Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive support to regain housing and those at risk of homelessness are prevented from losing their housing. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides low barrier access to housing centered services ranging from homelessness prevention to emergency overnight shelter. The Housing Program Assistant supports housing coordinators and other specialist roles at the HNC. This position is also responsible for brokering community resources with guests, general administrative tasks, and maintaining cleanliness of the shelter. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing. The person in this role will use a Housing First focus to assist in shelter operations and tasks. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming space.

Requirements

Excellent customer service
Phone and data entry skills
Organizational skills, detail-oriented, attention to deadlines
Self-motivated; proven excellent performance standards and quality of work
Effective interpersonal communication skills including written and one-on-one conversations
Ability to multi-task with constantly changing priorities and excellent follow-through
Ability to work independently and as a team player
Ability and desire to work with people from various backgrounds and/or limited English capabilities
High school diploma or equivalent

Responsibilities

Utilize Housing First, trauma-informed care, person centered, and culturally competent principles when working with guests
Greet guests when they enter the HNC day shelter, ensuring that they sign in and are assisted appropriately, making necessary and appropriate community and in-house referrals and appointments
Answer phones and refer callers to appropriate in-house staff and/or community agencies, setting up appointments when necessary
Enter daily services into HMIS
Complete intakes and Current Living Situation assessments
Perform routine administrative tasks
De-escalate and mitigate any conflicts or concerns with guests
Monitor and maintain the day shelter space to ensure proper utilization of services for guests
Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center
Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight cold weather shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather
Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
Support fundraising efforts of United Way and activities that support United Way.
Support United Way annual events, disaster response, and other activities as assigned.
Participate in staff meetings and in service opportunities.
Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
Other duties as assigned.