Housing Program Manager

Spectrum Health & Human Services•Buffalo, NY

2d•$50,000 - $61,000

About The Position

Provides oversight to identified housing staff with supervision and support for individuals that are homeless or at risk of homelessness with serious mental health, substance and/or physical health issues; as well as individuals releasing from State Correctional Facilities. Will ensure the provision of high-quality services to individuals and adherence to program guidelines. Will be responsible for assisting Director with daily program operations and performs related tasks as required.

Requirements

Exceptional judgment and decision-making skills
Demonstrate a clear understanding of the characteristics and problems of adults with severe and persistent mental illness and be knowledgeable.
Demonstrate a thorough knowledge of effective supervisory and program management practices and principles.
Excellent written and oral skills communicating
Must Be Able to Multitask & Self-Motivated to Excel/Lead Team
Must have Strong Leadership Skills
Bachelor’s degree in health & Human Services - Experience Working with Mental Health, Substance Use and Physical Health Issues. Master’s Degree Preferred
Minimum of five (5) years of experience, of which at least two (2) are in a supervisory position, experience in health, behavioral health, or human services and housing, which assures sufficient knowledge and experience applicable to this position
Experience must match above requirements
Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Responsibilities

Knowledge and demonstration of agency core values in day-to-day activities
Provides effective supervision utilizing agency standards, protocols, policy, and procedures and evidenced based practices
Meets documentation timeliness standards and supervisees meet same expectation.
Demonstrates excellence in ability to use technology and appropriate use of support.
Follows Agency policies and procedures.
Completes yearly update trainings.
Assists with staff training and onboarding.
Participation in community meeting and knowledge in all computer reporting systems (Homeless Management Information System, Single Point of Access, CAIRS, internal outcome reporting systems.
Support staff in Developing client individual service and recovery plans, objectives, and methods consistent with assessment of problem as appropriate.
Coordinates services with other staff and other agencies.
Implements established service planning and provides assigned professional interventions.
Serves as resource person & consultant to other service providers in identifying clients and works cooperatively with other providers to assure linkage of clients with appropriate services as needed.
Prepares reports, maintains files, participates in training, and provides statistical materials.
Assist with preparing client monthly rents.
Assures that advocacy, linking, expediting and related activities are carried out as needed.
Must have strong leadership and oversight of quality of housing services and documentation for supervisees.
Responsible for monitoring productivity performance.
Responsible for housing performance on regulatory reviews.
Performs other duties as assigned.