Housing Solutions Case Manager (4893)

MERCY HOUSE • Santa Ana, CA

1d • $23 - $23

About The Position

Under the direction of the Housing Solutions Manager, the Housing Solutions Case Manager supports Mercy House clients (particularly those enrolled in the Oxnard College Program) who are homeless or at risk of homelessness in obtaining and sustaining permanent housing using the Housing First model. This role provides comprehensive case management, housing advocacy, progress tracking, and support to help clients achieve and maintain housing stability.

Requirements

• Bachelor’s degree in Social Work or related field and/or four years of experience in social work or human services
• Proficiency in Microsoft Office and basic computer skills
• Valid driver’s license, proof of insurance, and reliable vehicle required
• Dependable, organized, and detail-oriented with strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in crisis intervention and maintaining client confidentiality
• Able to work effectively with diverse populations and demonstrate ethical, professional conduct
• Capable of building positive relationships with clients, landlords, service providers, and team members
• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer

Nice To Haves

• Experience working with individuals experiencing homelessness preferred
• Bilingual (Arabic, English, Farsi, Spanish, or Vietnamese) highly preferred

Responsibilities

• Receive referrals, assess eligibility, and maintain an assigned caseload
• Provide comprehensive case management, including outreach, intake, housing stabilization planning, goal setting, enrollment verification, referrals, and ongoing monitoring
• Utilize client-centered, harm reduction, Trauma-Informed Care, and Motivational Interviewing approaches
• Maintain detailed case notes using GIRP (Goal, Intervention, Response, Plan) format and ensure timely HMIS data entry
• Develop individualized service plans, including financial planning and housing goals
• Meet regularly with clients to monitor progress and program compliance
• Assist clients in locating safe, affordable, or market-rate housing aligned with their needs and income
• Provide tenant education, landlord mediation, housing advocacy, and recertification support
• Coordinate home visits and co-locate at Oxnard College as scheduled
• Address employment and housing barriers; connect clients to community resources and Coordinated Entry as needed
• Gather required documentation and ensure timely submission of all client paperwork
• Collaborate with staff, interns, volunteers, leasing agents, and community partners to support client housing goals
• Attend staff meetings, supervision, trainings, and monthly Housing Solutions meetings
• Contribute to a positive, collaborative team environment
• Adapt to a fast-paced setting while demonstrating reliability, empathy, and professionalism
• Maintain accurate, up-to-date client documentation, including case notes, stabilization plans, and service records
• Upload required documentation and support data collection systems
• Ensure confidentiality and compliance with HIPAA and agency policies
• Respond promptly to calls and emails; manage workload and deadlines independently
• Utilize required software and technology systems
• Assist with program activities, partnership development, and other assigned projects
• Perform occasional lifting (up to 25 lbs.) and extended desk/computer work

Benefits

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level