HP Pool F&B - Attendant/Server

Hotels and Resorts of Halekulani•Honolulu, HI

6d•Onsite

About The Position

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." As an integral part of a team, the Pool Server Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Server Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani’s standards of service. The Pool Server Attendant is responsible for assisting guests with seating and towels, taking food and beverage orders, delivering orders, and passing amenities in a professional and timely manner. This team member will collect and process F&B check payments, perform closing reconciliations, and clean the pool and deck upon closing.

Requirements

Required minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, Guest Service-related position, in a comparable environment
High school diploma or equivalent vocational training certificate
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
Tuberculosis (TB) Clearance
Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beverages
CPR certification
Ability to work in a high volume, fast paced outdoor luxury environment, with excellent communication skills and a professional, even-tempered personality.
Ability to anticipate guest needs, practice emotional intelligence and respond promptly
Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately
Must be highly organized, articulate, meticulous and have the ability to multi-task and prioritize
Ability to always maintain positive relations with guests and fellow staff members
Ability to access and input information into P.O.S. system operation and manual procedures
Must have knowledge of and strictly abide by state liquor regulations
Ability to stand/walk for up to 8 hours throughout work shift
Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen
Ability to carry/lift up to 50 lbs.
Ability to reach up to 5 feet
Maintain stationary position for ½ to 1 hour throughout work shift
Able to work days, weekends and holidays

Nice To Haves

Prior culinary and guest relations training preferred

Responsibilities

Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment
Adhere to all Hotel and Pool standard operating procedures
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas always
Ensure a safe pool environment for both guests and families through attentive supervision
Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.)
Provide thoughtful, anticipatory, and gracious service
Provide guests with lounge chair covers, pool and beach towels according to SOP
Provide or offer water service within 5 minutes of guest seating
Provide guest with assigned amenities throughout the day
Maintain knowledge of: State liquor laws and regulations Table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set up All menu items, key ingredients, preparations, and method of presentations All liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes Particular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list
Record guest names, room numbers and special preferences in Open Table
Take food & beverage orders, utilizing suggestive upselling techniques and make note of dietary needs
Input orders into POS system and ensure transmission of beverage order is verified at the bar
Retrieve all food and beverages items and promptly serve to the guest
Collect payment and perform proper check settlement procedures
Report tips at the end of the assigned shift
Complete opening and closing side duties as assigned
Pick up all empty glassware or beverages and towels from poolside
Offer alternatives when a guest request is not available
Try to resolve guest complaints, and inform management of the opportunity in a timely manner
Prioritize duties while remaining visible and productive
Report all injuries and accidents to the Manager on Duty (MOD) and Security immediately
Report any suspicious activity immediately to security and management
Communicate respectfully with fellow staff members
Clear all towels and items left behind to prepare for the next guest
Routinely ‘circle’ your section of the pool desk to check-in on guests and offer service or assistance
Maintain knowledge of hotel outlets, events, and local attractions
Perform all other duties as may be required or assigned.