HR Advisory Services Manager

U.S. Bank • St. Louis, MO

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Our centralized HR Advisory Services (HRAS) team is hiring an Employee Relations Manager to support our Wealth, Product, and Business Risk clients. In this role, you are responsible for implementing, and driving HR advisory strategies and recommendations aligned with current and future needs of the lines of business they support. HR Advisory Manager is responsible for enabling our overall talent strategy by leading a team of advisors that focuses on empowering our team leaders with knowledge and capabilities, while advising and supporting our employees through their day-to-day journey, ensuring their voice is heard. They will be focused on supporting all team leaders and employees by activating our U.S. Bank culture and Core Values through policies and procedures’ interpretation, performance management, administration of employee relations and proactive leadership support. They will also be charged with identifying employee relations trends and themes across the business line they support and partnering with key stakeholders on recommended solutions that mitigate employee and labor relations risk for the organization and providing insights to key partners. This leader will be responsible for ensuring assisting and auditing execution of day to day employee relations activities. This leader will be responsible for carrying a case volume as well as leadership over a team.

Requirements

• Bachelor’s degree in business, human resources, or related field or equivalent work experience
• Eight plus years of employee relations, investigations, HR, or business related experience.

Nice To Haves

• More than two years of managerial experience preferred.
• JD, advanced degree, or specialized training in labor/employee relations preferred
• Expertise in handling or advising on complex employee relations and/or investigative, compliance, ethics, and regulatory related issues
• Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues.
• Strong analytical skills and related ability to identify and interpret data and create/recommend solutions.
• Exceptional interpersonal, oral and written communication skills. Ability to communicate with all levels of employees and leadership, including Managing Committee.
• Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis.
• Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
• Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions.
• Project management or continuous improvement skills

Responsibilities

• Provide guidance and decisions to HR advisors or investigators on escalated employee performance or disciplinary issues, investigation matters due process and review individual situation to recommend next steps and resolution.
• Leverage and utilize data and analytics to identify emerging trends at both a macro and micro level; partner closely with Legal and/or Employee Relations to provide a complete picture of overall employee and manager issues to Sr. Talent Consultants and Business Line Linders
• Collaborate with key leaders and stakeholders across the organization (Talent Consultants, Other HR functions, ER Consultants, Legal, Ethics, Fraud Investigations, etc.) with a continuous improvement mindset, sharing opportunities to better support the employee experience, including professional development, talent management, inclusive practices, etc.
• Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service.
• Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult situations with executive savvy.
• Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.
• Support consistent policy interpretation and application of HR policies.
• Partners with Employee Relations or Legal on potential policy violations; provide recommendation on policy updates to increase understanding and to reduce exceptions
• Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations.
• Audit cases and provide coaching and training to advisors via side by side coaching and development opportunities during investigations
• Manage a regular case volume support a few business lines directly
• Identify and lead forward thinking project based work.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level