Call Center - HR Support

Aston Carter•Boulder City, NV

15h•$21 - $21•Remote

About The Position

Join our dynamic My HR Live Support team to make a difference for employees globally. We deliver top-tier Leave of Absence, Disability, and HR services, providing accurate and timely responses to inquiries via phone, web case, and chat. As an HR Assistant, you will master research skills, resolve HR issues, and encourage self-service tools to enhance the employee experience. About the role: 100% remote but must reside in the U.S Contract position with potential for extension Compensation: $21/hr Must be able to provide 2 recent professional references from a past supervisor Schedules: Wednesday- Sunday (days off of work would be Monday/Tuesday) starting at either 5am PST OR 9:30am PST and working an 8 hour shift. Start Date: March 23rd

Requirements

3+ years of recent customer support in a cell center setting.
HR knowledge and experience preferred.
Strong communication skills.
Ability to show and demonstrate empathy.
Proficiency in computers and ability to research to find answers and information.
Experience dealing with customers and exceptional use of empathy skills.
Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment.
Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities.
Ability to be flexible
Must be able to provide 2 recent professional references from a past supervisor
Candidates are expected to be on camera during the training and nesting period.
You must have a dedicated space in your residence to successfully perform the role and responsibilities

Nice To Haves

HR knowledge and experience preferred.

Responsibilities

Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem-solving and customer service.
Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related inquiries.
Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures, and escalate when necessary.
Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
Respond to employee-impacting issues that may arise during the leave event and ensure the right communication and documentation occurs.
Use high judgment, critical thinking, and rationale to balance process adherence with employees’ needs to analyze and decide on disability, leave, and accommodations requests.
Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies.