HR Business Partner

EPTA • Milano, TX

4d

About The Position

Are you ready to be a strategic partner at the heart of a fast‑moving
international business? We’re looking for an HR Business Partner to work closely
with our Sales, Service, and Customer Care teams — shaping talent, driving
performance, and enhancing the customer experience every day.

This is the perfect role for someone who thrives on the front line of business
impact, blending HR expertise with commercial insight.

Requirements

• 5 years of experience in HR Business Partnering, ideally in Sales or Service organizations
• Familiarity with multinational B2B/B2C environments with commercial and technical teams
• Fluency in Italian & English
• Degree in Economics, Psychology, HR, or related fields
• Passionate about people, performance, and customer-focused results

Responsibilities

• Talent & Capability Development
• Spot and develop the skills our Sales and After Sales teams need to excel
• Partner with L&D to create programs in negotiation, customer management, technical service, and commercial effectiveness
• Organization & Workforce Planning
• Ensure teams are structured for success — right people, right skills, right agility
• Optimize organizational design for better productivity, faster responses, and happier customers
• People & Performance Management
• Coach managers on team performance, engagement, and commercial KPIs
• Lead performance cycles for sales and technical teams with measurable impact
• Recruitment & Employer Branding
• Drive strategies to attract top talent in commercial and technical roles
• Strengthen our employer brand to make us the employer of choice
• Compensation, Retention & Compliance
• Support competitive incentive schemes and retention plans
• Ensure HR processes meet compliance standards while empowering frontline teams
• Change Management & Culture
• Guide teams through growth, new markets, and evolving service models
• Promote a culture of customer focus, collaboration, and service excellence
• Champion well-being and engagement tailored to field and technical teams
• Business Partnering
• Build strong relationships across Sales, After Sales, and internal support functions
• Smooth workflows, reduce friction, and enhance customer outcomes

Benefits

• Home office flexibility
• Welfare allowance
• Life insurance benefit
• Complementary pension fund
• Meal allowance (restaurant tickets)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level