HR Clinic Services Rep - Employee Health Clinic

Texas Children's Hospital•Houston, TX

5h•Onsite

About The Position

We are searching for an HR Clinic Services Representative with the Texas Children's Employee Health clinic at the West Campus - someone to initiate and coordinate a variety of duties as they relate to the successful operation of the HR Clinic(s), which includes providing direct patient care as a Certified Medical Assistant. Remain focused on relevant issues while providing effective customer service to leaders and employees. “As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.” Think you’ve got what it takes? Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

Requirements

H.S. Diploma or GED required
A Certified Medical Assistant IS required in one of the following certifications: CCMA - Cert-Cert Clinical MA - CCMA National Health Career Association (NHA) CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants (AAMA) CMA-C - Clinical Medical Assistant Certification American Medical Certification Association (AMCA) EMT - Emergency Medical Techn Texas Department of State Health Services EMT-A - Advanced EMT Texas Department of State Health Services EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services LIC PAR - Lic-Paramedic Texas Department of State Health Services NCMA - National Cert Med Assistant National Center for Competency Testing (NCCT) NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals (NAHP) RMA - Registered Medical Assistant American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
5 years administrative or clinical experience required

Nice To Haves

Administrative professional experience preferably in an Employee Health or Clinical department setting preferred

Responsibilities

Assists employees with Clinic issues and questions
Screens all incoming calls in a friendly and professional manner to provide the best utilization of the department’s time by assisting employees with accurate information
Refers employees to appropriate Human Resources staff member for further assistance when necessary
Obtain information necessary to respond to an Employee’s needs. Contacts appropriate HR staff and obtain necessary information to resolve employee needs within 48 hours of employee’s request
Performs patient registration procedures as needed per department process
Ensures that all necessary patient forms are provided and completed before the clinic visit
Schedules new or follow-up appointments when required for patients, confirms appointmnts, verifying patient demographic information
Coordinates with other Employee Health/Wellness staff the provider’s schedule on an as needed basis
Coordinates, analyzes and distributes various miscellaneous reports as assigned. Ensures accuracy of reports by reviewing and verifying data
Facilitates, communicates and works closely with team members to initiate and implement projects that deal specifically to the operations and functions of Clinic
Schedules meetings for department as required by leader or staff members
Collect and document vital signs, BMI, height/weight, and reason for visit with complete accuracy
Call in and/or send electronic prescription refills as directed
Prepare patients for examination and assist provider, as directed, during treatments, examinations, and testing as directed by the provider