HR Generalist - Human Resources - Harlingen, TX

Advanced Call Center Technologies, LLC•Harlingen, TX

1d•Onsite

About The Position

Under the general supervision of the HR Manager, the HR Generalist is responsible for supporting the Human Resources function through a variety of administrative, operational, and employee-facing responsibilities. This role provides comprehensive HR support with an emphasis on HRIS management, employee relations, investigations, onboarding, benefits administration, and compliance. The HR Generalist serves as a key contact for employees and management, ensuring HR processes are carried out accurately, professionally, and in accordance with company policy and employment law.

Requirements

Demonstrates strong judgment, discretion, and ability to maintain confidentiality.
Excellent interpersonal skills and ability to communicate effectively with employees at all levels.
Detail-oriented with strong organizational and time management skills.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and experience with HRIS platforms.
Knowledge of general HR practices and employment laws; experience in employee relations and investigation processes preferred.
Associate degree in Human Resources, Business Administration, or related field and at least 3 years of progressive HR experience
High School Diploma (or GED equivalent) and 6 years of relevant Human Resources experience, including administrative and employee relations work.
Human resources: 3 years (Required)
Ability to Commute: Harlingen, TX 78550 (Required)
Ability to Relocate: Harlingen, TX 78550: Relocate before starting work (Required)

Responsibilities

Perform HRIS data entry, auditing, and personnel file maintenance.
Support and enhance HR administrative workflows including digital file management and personnel recordkeeping.
Coordinate and deliver new hire orientation sessions and support onboarding and benefits enrollment processes.
Manage HR supply inventory and ordering.
Serve as a first point of contact for employee concerns and complaints; escalate complex matters to the HR Manager as needed.
Conduct intake for employee relation issues and support in fact-finding, documentation, and investigative activities.
Prepare investigation summaries and assist in drafting disciplinary documents.
Partner with supervisors to promote positive employee relations and consistent application of company policies.
Provide basic guidance to employees and supervisors on HR policies, practices, and procedures.
Ensure compliance with federal and state employment laws including FMLA, ADA, HIPAA, FLSA, EEOC, and workers' compensation.
Process terminations and support exit procedures.
Assist with internal audits, reporting, and preparation of HR metrics.
Provide customer service to employees and supervisors by responding to inquiries in a timely and professional manner.
Perform other HR duties and projects as assigned.