HR Generalist (bilingual English/Spanish)
About The Position
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. The HR Manager serves as a trusted partner to employees and leaders within the HR Service Center framework, providing expert guidance on performance, conduct, and attendance matters. This role is responsible for resolving employee relations issues, ensuring consistent application of policies, and addressing HR compliance concerns. They will collaborate closely with front-line and regional leaders, COEs, Employee Relations, Legal and People Business Partners.
Requirements
- Minimum 5 years of progressive experience in HR experience, including 2-3 years focused on employee relations or workplace issue resolution.
- Strong knowledge of employment laws, HR compliance, and employee relations best practices.
- Strong problem-solving and decision-making skills, especially in high-pressure, time-sensitive situations.
- Bilingual proficiency in English and Spanish is required.
Responsibilities
- Provides guidance to managers and employees on sensitive HR matters including performance, conduct, and workplace conduct concerns, ensuring consistent application of policies and procedures.
- Coach and advise front-line and regional leaders on complex HR issues, policy application and performance management strategies.
- Influence stakeholders to drive balanced outcomes that support both business needs and employee experience.
- Serve as an escalation point to HR Service Center agents to advise on complex case handling, policy interpretation, and resolution strategies.
- Partner with People Business Partners to identify trends and recommend improvements that enhance the employee experience are in alignment with business strategies.
- Contribute to continuous improvement of HR Service Delivery through feedback, insights and process optimization.
Benefits
- medical
- dental
- vision
- prescription drugs
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability – Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
