HR Product Manager - Technology Ops

About the position

An experienced, dynamic business leader with a technologist background to take on a HR Product Owner role supporting the creation of dynamic teammate experiences at Truist. This role is expected to optimize experiences/journeys, drive business results, and increase teammate engagement using knowledge and experience from HR operations and various platforms (ServiceNow, Workday, etc.). This role will be responsible for leading Enterprise projects and work-streams through discovery, design, build, test, and deployment activities leveraging agile deployment methodology. Position is office centric - in office 4 days. This is not a remote opportunity.

Responsibilities

• Responsible for delivery of product solutions while designing and maintaining integrations to/from other platforms (including Cornerstone, Phenom, ServiceNow, Workday, etc.)
• Conduct teammate life-cycle and HR specific process workshops (e.g., onboarding/off-boarding, Talent Acquisition, Payroll, Benefits) to obtain functional requirements.
• Establish user journeys and create user stories to support the design and configuration requirements.
• Conduct requirements gathering and sprint design sessions, working with functional/center of expertise stakeholders to document baseline current state.
• Develop detailed implementation plans for deploying capabilities, including establishing key milestones, points of value, and high-level architecture.
• Monitor and identify project issues to mitigate any risks.
• Support and manage the design strategy of the application, engage stakeholders to conduct reviews through the joint design sessions.
• Assist with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying into production.
• Responsible for end-to-end vendor management, including maintaining the relationship, support model, roadmap/functional enhancements, and escalating system issues as needed.
• Work with Human Capital Systems, Enterprise Technology and other functional leaders to set a strategy and a vision consistent with priorities for our teammate experiences and ServiceNow solution.
• Develop a product mindset that is focused on delivering the needs of the business, often identifying needs before they are asked, and looking for optimization improvements on already-established processes.
• Develop and nurture relationships with COE Owners to understand their needs and prioritize capability enhancements.
• Stay up to date on new features and capabilities, advise partners in our centers of expertise on new and emerging capabilities.
• Define and document end-to-end system improvements based on analysis to increase the workforce and stakeholder satisfaction with the ServiceNow HR solution. Create and maintain business/technical documentation.
• Responsible for standing up and driving program governance structure and rhythms during the execution of roadmap items.

Requirements

• BS/BA in Business, Management Information Systems, Computer Science or similar area.
• 7+ years in large-scale technical business analysis and project management.
• Previous experience implementing large cloud-based HR Service platforms.
• 3+ years of experience managing HR design, configuration, implementation and integrations (Service Now, Workday).
• Proven experience in a dynamic product management role overseeing all elements of the product development lifecycle.
• Experience analyzing business/teammate needs and current market trends.
• Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
• Advanced desktop application skills (Excel, PowerPoint) and strong understanding of SaaS solution RFP, implementation, and ongoing management.
• Excellent interpersonal skills to communicate with colleagues and executives alike.
• Hard working, self-motivated individuals who are comfortable handling ambiguity and able to successfully complete tasks within deadlines with limited supervision.

Nice-to-haves

• Relevant consulting experience with a technical background.
• Create and develop innovative solutions addressing client's business requirements in consideration of process design, ServiceNow technical best practice and standards.
• Experience in designing use cases, categorizing requirements, and creating functional and requirement specifications documents.
• Ability to create high-quality presentations, models, and analyses, and other deliverables and present them to clients and upper management.
• Knowledge of Agile, Scrum, Kanban, and Critical Path development and implementation methodologies.
• Experience in Software Development Lifecycles.
• Ability to construct business justification and return on investment analysis.
• Ability to set, manage and meet expectations and deadlines.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment.
• 10 sick days (also prorated).
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.