(Hybrid) - HR Rep I

Trinity Health•Livonia, MI

1d•$19 - $29•Hybrid

About The Position

POSITION PURPOSE Provides compliant, timely, and accurate retrieval of all types of employee data change requests in a multi-state, union and non-union enterprise. Provides centralized data support of confidential employee information in the organization’s computerized Human Resources Information Management Systems and in personnel files for colleagues in multiple health ministries. This position will work our internal/external customers throughout Trinity Health system. Markets department services and provides world class customer service. This role is hybrid based and will require 2 days a month, on site in Livonia, Mi. ESSENTIAL FUNCTIONS Works under the supervision of the Manager imaging colleague documents in accordance to established HR Records Management policies and regulations. Responsible for conducting document analysis by receiving and reviewing employee documents for accuracy, completeness, proper authorizations, and determines appropriate entry in HR systems of record. Completes the intake process of all unemployment questionnaires system wide Maintains strict confidentiality of data and information. Possess the ability to handle sensitive information with tact and discretion. Initiates the workflow for the department by creating and assigning cases to functional areas within the HR Service Center, which includes the Contact Center, Administration, Leave Administration, and Onboarding via Case Management System. Works under the supervision of the Manager, utilizes knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, open enrollment, JCAHO, and other related laws/procedures to prioritize and escalate colleague inquires to the functional areas in the HR Service Center. Identifies and classifies employee documents utilizing forms mapping tools and established departmental procedures. Operates data capture technology to extract and import digitized documents into document management system. Assists other functional areas of the HR Service Center and the organization for open enrollment, benefit eligibility, leaves of absence, employment data changes, workers compensation, performance reviews, licensure reviews, etc. May participate in projects, such as discovery and implementation of document administration for supported RHM's and includes coordination and timing of communications, report generation and presentation to HR management. Uses critical thinking skills while meeting established weekly performance metrics and creating minimal errors. Managers daily workload and contributes to the overall performance of the team. Other duties as needed and assigned by the manager. a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations.
A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment is required or an equivalent combination of education and experience.
Proficient knowledge of HRIS, HR processes and the downstream impact of transactions to benefits, pay, and other areas required.
Demonstrated decision making skills.
Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills.
Strong analytic, problem solving, judgment, critical thinking, and conflict resolution skills.
Flexibility and ability to manage competing tasks of differing priorities.
Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and Health Ministries.
Demonstrated proficiency in MS Office Suite.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Must be able to set and organize own work priorities and adapt to them as they change frequently.
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to the various Trinity Health sites (10%) as needed.
Operates in a typical office environment.
The area is well-lit, temperature controlled and free from hazards.
Communicates frequently, in person and over the phone, with people in all locations on product support issues.
Hearing is needed for extensive telephone and in person communication.
Manual dexterity is needed in order to operate a computer keyboard.
Must possess the ability to comply with Trinity Health policies and procedures.

Nice To Haves

Familiarity with PeopleSoft, and Kronos time and attendance, Case Management system is preferred.

Responsibilities

Works under the supervision of the Manager imaging colleague documents in accordance to established HR Records Management policies and regulations.
Responsible for conducting document analysis by receiving and reviewing employee documents for accuracy, completeness, proper authorizations, and determines appropriate entry in HR systems of record.
Completes the intake process of all unemployment questionnaires system wide
Maintains strict confidentiality of data and information.
Possess the ability to handle sensitive information with tact and discretion.
Initiates the workflow for the department by creating and assigning cases to functional areas within the HR Service Center, which includes the Contact Center, Administration, Leave Administration, and Onboarding via Case Management System.
Works under the supervision of the Manager, utilizes knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, open enrollment, JCAHO, and other related laws/procedures to prioritize and escalate colleague inquires to the functional areas in the HR Service Center.
Identifies and classifies employee documents utilizing forms mapping tools and established departmental procedures.
Operates data capture technology to extract and import digitized documents into document management system.
Assists other functional areas of the HR Service Center and the organization for open enrollment, benefit eligibility, leaves of absence, employment data changes, workers compensation, performance reviews, licensure reviews, etc.
May participate in projects, such as discovery and implementation of document administration for supported RHM's and includes coordination and timing of communications, report generation and presentation to HR management.
Uses critical thinking skills while meeting established weekly performance metrics and creating minimal errors.
Managers daily workload and contributes to the overall performance of the team.
Other duties as needed and assigned by the manager.
a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.