HR Service Center Rep I, Texas
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary BASIC FUNCTION HCSC is looking for a dynamic individual to join its HR Operations team! Under supervision this position will be responsible for providing timely and accurate service to customers (primarily active employees) by assisting with processing HR documents, i.e. benefit, salary, and status changes. Also, providing information on a wide range of human resources programs and services via phone, chat, AskHR cases and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, work life programs, etc. Incumbent will be required to attend a mandatory 4-6 week training program. NOTE: This position is hybrid/flex and requires in-office attendance three days per week, working from home two days. Relocation is NOT offered, sponsorship will NOT be extended ~
Requirements
- High School diploma or GED.
- 9 months customer service or administrative support experience in a corporate environment.
- 6 months experience utilizing Office software packages, i.e., Outlook, Word, Excel, PowerPoint, etc. along with toggling between multiple screens.
- 10-key calculator experience and an aptitude for math.
- Strong service orientation with the desire to assist the customer.
- Clear and concise verbal and written communication skills.
- High degree of confidentially.
- Must be organized and detailed oriented.
- Team player in a high paced team environment.
- Ability to handle high stress and high volume situations where time is of the essence.
Nice To Haves
- Advanced experience using WorkDay.
- Associate's or Bachelor's Degree is a plus.
Responsibilities
- providing timely and accurate service to customers (primarily active employees) by assisting with processing HR documents, i.e. benefit, salary, and status changes.
- providing information on a wide range of human resources programs and services via phone, chat, AskHR cases and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, work life programs, etc.
- attend a mandatory 4-6 week training program.
Benefits
- At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
- From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.
- Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
- This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
