HR Shared Services Analyst II

Columbia Sportswear Company • Portland, OR

3d • Hybrid

About The Position

The HR Shared Services team provides operational HR support and delivers exceptional customer service to employees and managers across North America. Our Tier 2 Shared Services Analysts serve as problem‑solvers, trusted partners, and the connective tissue across HR—helping employees navigate processes, resolving more complex inquiries, and supporting critical HR operations. You’ll join a growing, global support model, collaborating closely with team members in the U.S. and India to ensure consistent, high‑quality service. This is a great role for someone ready to deepen their HR experience, build broad generalist capabilities, and contribute to continuous improvement across our HR ecosystem.

Requirements

• 2–4 years of experience in HR, customer service, operations, retail management, or a related role supporting people‑focused processes.
• Strong problem‑solving skills with the ability to interpret SOPs and apply judgment when the answer isn’t obvious.
• Experience supporting customers through email, ticketing systems, or similar service channels.
• Solid proficiency in Microsoft Office; familiarity with HR systems (Workday, HRIS, CRM/ITSM tools) is a plus but not required.
• A commitment to handling sensitive employee information with care and adhering to privacy principles.

Responsibilities

• Serve as a Tier 2 HR resource, resolving escalated or more complex employee and manager inquiries with accuracy, empathy, and strong follow‑through.
• Partner with HR Centers of Excellence to support operational processes, knowledgebase updates, and the creation of resources that improve employee self service.
• Analyze inquiry trends and identify opportunities to improve processes, tools, and SOPs—bringing forward insights and driving improvements.
• Support HR operations work such as I‑9 reverifications, position‑management updates, and other repeatable workflows that require judgment and attention to detail.
• Collaborate with our India Shared Services team to transition work, align on processes, and ensure a smooth global employee experience.

Benefits

• Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match.
• Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services).
• In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
• We have extensive wellness benefits, employee discounts and a generous time off program available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed