HRL Office Assistant (Student)

American University • Washington, DC

8d • $18 • Onsite

About The Position

The Office Assistant (OA) is a student staff member in Housing & Residence Life and part of the University’s Division of Student Affairs. The OA serves a critical role in providing high-level customer service, administrative support, and assistance with daily office operations. This position helps ensure a smooth and welcoming experience for students, families, and campus partners. Office Assistants report to the Housing Assignments team and work closely with professional and student staff members across Housing & Residence Life.

Requirements

• Enrolled as a student at American University for the Fall 2026 semester.
• Maintain a cumulative GPA of 2.25 or higher.
• Demonstrate strong organizational, communication, and problem-solving skills.
• Exhibit professionalism, reliability, and confidentiality in handling sensitive information.

Responsibilities

• Serve as the first point of contact for students, families, and guests at the Housing & Residence Life office.
• Provide assistance via phone, email, live chat, and in-person interactions.
• Answer questions and provide accurate information about housing policies, procedures, and campus resources.
• Assist with special projects, including organizing documents, reviewing HRL communication materials, and managing office supplies.
• Maintain a working knowledge of Housing & Residence Life processes, including housing assignments and billing.
• Monitor and respond to inquiries in a timely and professional manner.
• Assist with processing paperwork, updating student records, and managing confidential information.
• Support office events, meetings, and training sessions as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed