Human Resource & Payroll Administrator - Shangri-La Resort + Golf Club

Shangri-La•Monkey Island, OK

13h•Onsite

About The Position

The Human Resources & Payroll Administrator plays a critical role in supporting resort operations by ensuring accurate payroll processing, consistent HR administration, and compliance with employment policies and labor regulations. This position serves as a key point of contact for team members and leaders regarding payroll, timekeeping, onboarding, and HR documentation, while maintaining a high level of confidentiality, professionalism, and hospitality-focused service.

Requirements

High school diploma or equivalent (Associate's degree preferred)
Minimum of 2 years of experience in payroll and/or human resources administration
Strong knowledge of payroll processes and timekeeping systems
Proficiency with HRIS and payroll software
High level of attention to detail and accuracy
Ability to handle confidential information with discretion
Strong organizational and time-management skills
Excellent written and verbal communication
Ability to work in a fast-paced, deadline-driven environment
Professional judgment and problem-solving abilities
Team-oriented with a service-focused mindset
Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential.
Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
Must be able to pass a background check.

Nice To Haves

Hospitality, hotel, or resort experience
Knowledge of state and federal employment laws
Experience with multi-department, hourly workforce payroll
Payroll or HR certification (FPC, CPP, SHRM-CP, or PHR)

Responsibilities

Process bi-weekly/weekly payroll accurately and on time for all hourly and salaried team members
Audit timecards, tip reporting, PTO usage, and schedule compliance
Coordinate with department managers to resolve payroll discrepancies
Maintain payroll records in compliance with federal, state, and local wage and hour laws
Administer garnishments, tax withholdings, deductions, and benefit contributions
Prepare payroll reports for leadership and finance as needed
Support onboarding and offboarding processes, including new hire paperwork, I-9 verification, and system setup
Maintain employee personnel files and ensure proper documentation and record retention
Assist with benefit enrollments, life-event changes, and employee inquiries
Track attendance, leave of absence requests, and eligibility requirements
Support HR audits and compliance reporting
Assist in the review of disciplinary actions
Serve as a professional and approachable resource for team member questions regarding payroll, benefits, and policies
Assist with employment verifications and unemployment claims documentation
Support employee relations initiatives by maintaining accurate records and timely follow-up
Ensure HR and payroll practices align with company policies and applicable employment laws
Assist with policy acknowledgments, training records, and compliance tracking
Maintain confidentiality of all employee and payroll information
Support HR projects, training coordination, and resort-wide initiatives as assigned
Collaborate with Finance and department leaders to support operational needs
Perform other duties as required to support the overall success of the resort
Serve as a guest relations ambassador and deliver high-level service.
Uphold Shangri-La's professional, courteous, and guest-focused standards.
Maintain punctuality, adaptability, and a proactive problem-solving attitude.
Follow all safety policies, emergency procedures, and chemical handling protocols.
Report hazards and practice safe lifting and kitchen safety procedures.