Human Resources Coordinator - Associate Services
About The Position
KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. KnitWell Group's Duluth-based HR team is expanding in their support of our 8 fashion brands, so we are looking for an Human Resources Coordinator to join our close-knit Associate Services Call Center team. The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties. They will also help resolve concerns and issues regarding compliance, processes and policies through phone, email, and case management. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.
Requirements
- Excellent customer service skills.
- Ability to communicate effectively, both verbally and in writing.
- Proficiency in Microsoft Office (Excel, Word, and Outlook).
- Ability to conduct research, utilize databases, and produce written documents
- Maintain a high level of confidentiality.
- Ability to work efficiently in fast-paced environment; maintain composure when working with customers.
- Strong interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner.
- Experience in navigating human resources systems (Workday and ADP preferred)
Responsibilities
- Perform transactions related to hiring; promotions; performance management; payroll; benefits; transfers; leaves of absence; and onboarding/off-boarding.
- Utilize the HR Service Management System (Workday) to track cases and respond to requests
- Receive inbound inquiries and do timely call-backs via multiple channels (phone, email, case management, etc.), clarify the need and assist in the resolution of concerns.
- Investigate issue areas and determine methods of mitigation to resolve problems
- Maintain employee electronic files.
Benefits
- You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
- Support for your individual development plus opportunities for career mobility within our family of brands.
- A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
- Medical, dental, vision insurance & 401(K).
- Employee Assistance Program (EAP).
- Time off – paid time off & holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
