Human Resources Manager

HockeyStack•San Francisco, CA

1d•$150,000 - $175,000•Onsite

About The Position

HockeyStack is building the agent infrastructure for enterprise revenue. We spent five years building the only data architecture that preserves causality across the full revenue stack — every interaction, every signal, in sequence. On top of that foundation, we built Nex-lm, a purpose-built AI engine that compiles natural language into deterministic agent workflows. The result is a platform that can extract the revenue blueprint from a company's data, encode it into repeatable automations, and execute it across sales, marketing, and customer success — consistently, at scale. We are not building a dashboard tool with an AI feature. We are building the operating layer that replaces the human bottleneck in enterprise revenue organizations. This is a category being defined right now, and we intend to own it. We have raised $50M+ from Bessemer Venture Partners, General Catalyst, Y Combinator, and others. We operate fully in-person in San Francisco . We move fast and we hire people who want to win. Since launching late 2023, we have grown to 8-figures in ARR , process over 60 TB of revenue data monthly , and we are working with some of the largest B2B companies in the world like Microsoft, Harvey, New Relic, Collibra , etc. 🎯 Your Mission As HockeyStack's first dedicated HR Manager, your mission is to professionalize our people operations while protecting the DNA that got us here. You'll operationalize the HR infrastructure that enables us to scale with speed, precision, and care, transforming ad hoc processes into systematic excellence without losing our founder-led intensity. You'll be the architect of our people systems, the coach to our managers, and the guardian of our culture. This role sits at the intersection of builder and operator: you'll design frameworks from scratch, train managers on leadership development, handle sensitive employee situations with grace, and ensure compliance as we grow. You're not here to slow things down. You'll work hand-in-hand with our Head of Finance to transition HR ownership, establish accountability structures, and create the infrastructure that lets HockeyStack remain a world-class place to work at scale.

Requirements

5-7+ years of HR experience in high-growth startups, with at least 2 years building HR infrastructure from scratch or in early-stage environments.
Proven ability to design and implement people systems that balance operational rigor with startup agility.
Deep expertise in employment law, compliance, performance management, and employee relations.
You move with urgency but never sacrifice precision, especially when it comes to compliance, terminations, or sensitive employee matters.
Exceptional judgment in high-stakes situations: you know when to escalate, when to coach, and when to intervene directly.
Strong project management skills with a track record of delivering complex, cross-functional people initiatives on tight timelines.
Experience designing and delivering manager training programs that create lasting behavior change.
Natural coaching instincts: you can diagnose management gaps, deliver actionable feedback, and build confidence in leaders who are learning on the job.
Comfortable providing direct, candid guidance to founders, executives, and managers at all levels.
You understand the difference between "adding process" and "slowing things down"; you build systems that enable speed, not bureaucracy.
Deep empathy for the employee experience combined with the backbone to make tough, principled decisions.
Passionate about maintaining high performance standards while fostering inclusivity, psychological safety, and belonging.
Comfortable working alongside Finance on payroll, benefits, comp modeling, and headcount planning.
Data-driven mindset: you use metrics to diagnose problems, measure impact, and communicate ROI to leadership.
Strong written and verbal communication skills. You can craft policies, deliver presentations, and facilitate difficult conversations with equal skill.

Responsibilities

Build HR Infrastructure From the Ground Up
Design, implement, and improve core HR policies, employee handbook, and compliance frameworks that scale with our growth.
Establish performance management systems that drive accountability, development, and alignment across all teams.
Create onboarding and offboarding processes that reflect HockeyStack's standards for speed, clarity, and candidate experience.
Build employee relations frameworks for conflict resolution, workplace investigations, and sensitive issue management.
Partner with Finance to ensure seamless payroll, benefits administration, and compliance filing processes.
Develop and Coach Managers Across the Organization
Design and deliver manager training programs covering employee management fundamentals, performance conversations, feedback delivery, and termination protocols.
Provide 1:1 coaching to hiring managers navigating difficult conversations, performance issues, and team dynamics.
Build frameworks and toolkits that empower managers to lead with confidence, clarity, and consistency.
Establish regular manager calibration sessions to ensure fairness and alignment in performance evaluations and compensation decisions.
Own Employee Relations and Workplace Culture
Serve as a trusted advisor for employees navigating workplace concerns, interpersonal conflicts, and career development.
Conduct workplace investigations with impartiality, thoroughness, and confidentiality.
Partner with leadership to evolve HockeyStack's culture as we scale, balancing our founder-speed DNA with the structure needed for sustainable growth.
Identify early warning signs of cultural drift, manager burnout, or team dysfunction and intervene proactively.
Drive Compliance, Risk Management, and Process Discipline
Ensure HockeyStack remains compliant with federal, state, and local employment laws across all jurisdictions where we operate.
Manage employee documentation, I-9 verification, and audit-ready recordkeeping.
Partner with legal counsel on employment contracts, termination protocols, and risk mitigation strategies.
Build reporting dashboards for headcount, attrition, performance trends, and key people metrics.