Human Resources Operations Manager

International SOS Government Medical Services•Houston, TX

23h

About The Position

The HR Operations Manager is responsible for leading and optimizing core HR operational programs, with emphasis on enterprise-level project management, process improvement, rapid project start-up, and contingent workforce transformation. This role oversees programs related to project setup planning, rapid/mass project mobilization for contractors on assignment, onboarding/offboarding, and automation. The HR Operations Manager partners closely with the Head of HR and HRIS to automate and streamline HR processes, while advancing operational excellence across the HR function. The role requires strong collaboration with HR Business Partners (HRBPs), Talent Acquisition, Talent Development, Total Rewards, Payroll and Solution teams. This position engages cross-functional partners and reports to the Head of HR Operations.

Requirements

Bachelor's degree in Business, HR, or related field with 10+ years of HR operations, project management, organizational development, or related experience
Master’s degree with 4+ years of related experience is a plus
Equivalent combination of education and work experience
US government contract industry experience is strongly preferred
Excellent communication skills; ability to influence and coach leaders at all levels
High proficiency with Microsoft Office suite; experience with HR systems and process automation
Strong organizational skills, ability to manage multiple priorities, and attention to detail
Demonstrated ability to work collaboratively in a fast-paced, evolving environment and exercise sound judgment
Experience managing rapid mobilization domestically and internationally is strongly preferred
Advanced understanding of federal, state, and local employment laws
Demonstrated experience executing mid-to-large scale HR projects, process redesign, and operational transformation
Strong analytical capabilities, including interpreting HR data, identifying trends, and proposing solutions .
Ability to organize and prioritize in a quickly changing environment within resource constraints.
Must be able to work with a high volume of activities/projects with short deadlines.
Strategy and change management experience highly desired.
Excellent fact-gathering, problem-solving, and analytical skills to identify and address challenges.
English required

Nice To Haves

2+ years of experience with SCA

Responsibilities

Lead and continuously improve HR operational programs related to project setup planning, rapid/mass project mobilization for contractors on assignments,
Serve as the HR process developer for cross-functional workflow design, documentation, and improvement initiatives
Manage complex, cross-functional HR projects from initiation through implementation, applying project management methodologies to ensure on-time and high-quality execution.
Evaluate, redesign, and streamline HR operational processes to improve efficiency, accuracy, compliance, and employee experience
Partner with HRIS to drive automation, system enhancements, and data integrity and security across HR technologies
Lead change management efforts to support new systems, processes, and workforce strategies
Identify and advise key stakeholders and leaders on HR operations, policy interpretation, compliance, and contingent workforce planning
Partner with HRBPs, Talent Acquisition, and leaders to drive project operational readiness and scalable HR solutions
Collaborate closely with Clinical Operations, Legal, IT, Finance, and Payroll on process alignment, issue resolution, and special projects
Build productive partnerships with functional stakeholders, acting as a trusted and influential resource
Support long-term HR planning and capability building across HR operations.
Leverage AI-assisted solutions to streamline high-volume onboarding, reduce cycle times, and improve “day one” readiness for rapid mobilizations.
Partner with HRIS/IT and others to use and scale automation (e.g., workflow routing, case intake, document checklists, knowledge-base content).
Maintain strong governance: ensure AI usage aligns with privacy, confidentiality, data retention, and compliance expectations; protect sensitive employee and contract information.