Human Resources Service Center - Supervisor

HealthPartners • Saint Louis, MN

8d • Hybrid

About The Position

Park Nicollet is looking to hire a Human Resources (HR) Service Center Supervisor to join our HR team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: The Supervisor position is responsible for directly leading the HR Service Center team, delivering high quality, exemplary services to Park Nicollet colleagues. Fosters a team environment and a strong, service-oriented culture, ensuring timely and quality-driven customer outcomes that maintain a superior standard for service, quality, and productivity. Leads call center activities that include self-service and personal 1:1 assistance regarding HR programs and systems. Oversees accurate data entry and maintenance of team member and organizational data within various HR systems. Demonstrates strong partnerships with the HR Center of Excellence teams including Benefits, Compensation, Payroll, Employee Occupational Health Services (FMLA, Workers’ Compensation, etc.), Recruiting, HR Business Partners, and Employee/Labor Relations. Will partner closely subject matter experts to maintain and improve services, as well as lead and/or participate in process improvement projects as assigned. Ability to utilize statistical information to perform analysis and make recommendations regarding process and/or technology improvements, ultimately enhancing our service delivery model. Facilitates training, which includes but is not limited to, new employee orientation. Work Schedule: This role will initially be onsite with the opportunity to become hybrid.

Requirements

• Bachelor’s degree in Human Resources or related discipline
• Minimum 3 years related experience, including direct leadership experience. An equivalent combination of education and experience
• Experience with HR systems including applicant tracking and personnel management
• Proficient in Microsoft Office products
• Laptop and desktop
• People Fluent Applicant Tracking System
• Lawson Database
• Fax/Telephone
• SharePoint

Nice To Haves

• Related call center experience strongly preferred
• Knowledge of human resources policies and procedures
• Ability to facilitate groups and skilled in dealing with changing group dynamics.
• Possess sound judgment in assessing business situations and providing problem resolution to human resources-related issues.
• Demonstrate strong verbal, written and interpersonal communications.
• Ability to prioritize workload and projects.
• Strong focus on providing excellent customer focus.
• Skilled in problem solving and conflict resolution.
• Skilled in change management
• Skilled in business acumen

Responsibilities

• Directly leading the HR Service Center team
• Delivering high quality, exemplary services to Park Nicollet colleagues
• Fostering a team environment and a strong, service-oriented culture
• Ensuring timely and quality-driven customer outcomes that maintain a superior standard for service, quality, and productivity
• Leading call center activities that include self-service and personal 1:1 assistance regarding HR programs and systems
• Overseeing accurate data entry and maintenance of team member and organizational data within various HR systems
• Demonstrating strong partnerships with the HR Center of Excellence teams including Benefits, Compensation, Payroll, Employee Occupational Health Services (FMLA, Workers’ Compensation, etc.), Recruiting, HR Business Partners, and Employee/Labor Relations
• Partnering closely subject matter experts to maintain and improve services
• Leading and/or participate in process improvement projects as assigned
• Utilizing statistical information to perform analysis and make recommendations regarding process and/or technology improvements
• Facilitating training, which includes but is not limited to, new employee orientation

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level