Human Resources Trainer FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

2d•Onsite

About The Position

Responsible for delivering high-quality training programs to new and existing Team Members in various Kickapoo Lucky Eagle Casino Hotel (KLEH) roles. This position requires excellent communication skills and the ability to mentor and guide new hires through the learning process. Successfully perform job duties and deliver outstanding guest service. The trainer will evaluate trainee progress, provide feedback, and ensure that all training is aligned with standards, regulations, and service expectations.

Requirements

High school diploma/GED required.
Some college coursework completed is required.
Minimum of (3) years' experience with public speaking, training, group presentations, and customer/guest service required.
Strong communication skills in English, both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with all Team Members.
Ability to work under pressure in a fast paced, environment.
Ability to meet multiple deadlines and multi-task.
Ability to speak publicly in an adult setting.
Ability to manage group discussions and processes so that individuals learn.
Must have presentation skills.
Working knowledge and understanding of personal computers and related applications and software.
Ability to adjust behaviors in order to establish positive relationships across a broad range of people and groups.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Must possess a positive attitude with strong organizational leadership qualities, interpersonal skills, and dedicated commitment to excellence.
Excellent oral and written communication skills.
Ability to maintain confidentiality.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 21 years of age.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

An Associate's degree in Business Administration-related field is preferred.
Spanish or other language skills a plus.

Responsibilities

Ensure compliance with the applicable Tribal, Federal, other laws, gaming regulations, and Kickapoo Lucky Eagle Casino Hotel policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Conduct classroom training sessions, hands-on practical training, and role-playing exercises to ensure that Team Members understand their responsibilities.
Schedules and conducts training programs for all Kickapoo Lucky Eagle Casino Hotel departments.
Track trainee progress, and document completion of required training milestones.
Work closely with management to identify training and development needs based on operational demands and Team Member performance.
Assists individuals and departments to apply learning after the training experience through action plans, job aids, or remedial training.
Emphasize the importance of excellent guest service in all aspects of training, including interaction with guests, problem-solving, and maintaining a positive gaming experience.
Maintain detailed records of exam scores and progress for each trainee, and report performance to management.
Administer surveys to collect feedback from trainees regarding the training process, materials, and overall experience.
Prepares training and development material and makes necessary arrangements to find available training space, ensures all equipment is functioning, and training room is properly set up.
Assures confidentiality and compliance in accordance with departmental, Casino, and Gaming Policies and Procedures.
Comfortable speaking in front of groups, using a confident and professional tone, such as role-playing, simulations, group discussions, videos, and lectures.
Plans, organizes, and directs Team Member orientation and Compliance training courses.
Assists Human Resources as needed, including organizing and developing Team Member events and contests.
Work collaboratively as a Team Member with other members and the HR staff in designing and delivering training and development programs.
Demonstrate and promote KLECH core values.
Manage and maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete all required training as assigned.
Perform other duties as assigned.