Human Services Assistant III

Virginia Department of Social Services•Clintwood, VA

About The Position

Human Services Assistant IlI represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. General Work Tasks (Illustrative Only): The primary designation for this position will be in providing support to the Family Services Division. Completion of training in all areas of the Family Services Division is a requirement of this position upon hire. Under immediate supervision, this hire will assist in implementation of prescribed service plans by supporting family services workers by completing tasks such as facilitating and monitoring parent/child visitation, providing transportation for foster children and clients to appointments, gathering critical case documentation, and submitting to appropriate entities. This hire will ensure the compliance of court ordered services, as well as, assisting with drug screening of clients. This hire will also assist family services workers with home visits. He/she will complete Title IV-E packets by gathering necessary documents, obtaining and verifying client information and processing new applications. This hire will assist clients by providing information/referrals for rent, clothing, shelter, emergency food and other services. He/she will submit training requests. He/she will perform other related clerical tasks as assigned by the supervisor and assist caseworkers in various casework activities, such as drafting letters, dictating letters, developing meeting agendas, filing reports, developing spreadsheets, collecting data, setting up case files, typing or labeling case files, preparing and mailing correspondence, purging records, answering incoming calls, emails and other correspondence, responding to inquiries and documenting client information as needed. New hire may be asked to work a shelter if the need arises. He/she will assist in the coordination of special event programs and unit events. He/she will assist with coordination and facilitation of our Family Services Division, as well as, perform other duties as assigned.

Requirements

Position requires a high school diploma or GED supplemented by previous experience and/or training that includes general office work, customer service, personal computer operations and data entry; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job.
Requires a valid driver's license.
Applicants may be subject ta Criminal History Background search, Central Registry search, DMV/driving record check and/or pre-employment drug screen.
The investigation may include fingerprint checks (State Police and FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
The candidate must be able to work nights, weekends and holidays.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Nice To Haves

Prefer working knowledge of Microsoft Office Suite.
Prefer document transcription experience in a human services environment.
Prefer experience supporting Family Services programs in a local Virginia Social Services agency.
Prefer the ability to type at least 50 words per minute.
Prefer experience transporting adults/children from the vulnerable population.
Prefer ability to work evenings and weekends if required.
Prefer ability to travel and have overnight stays.

Responsibilities

Providing support to the Family Services Division.
Completion of training in all areas of the Family Services Division.
Assist in implementation of prescribed service plans by supporting family services workers by completing tasks such as facilitating and monitoring parent/child visitation, providing transportation for foster children and clients to appointments, gathering critical case documentation, and submitting to appropriate entities.
Ensure the compliance of court ordered services, as well as, assisting with drug screening of clients.
Assist family services workers with home visits.
Complete Title IV-E packets by gathering necessary documents, obtaining and verifying client information and processing new applications.
Assist clients by providing information/referrals for rent, clothing, shelter, emergency food and other services.
Submit training requests.
Perform other related clerical tasks as assigned by the supervisor and assist caseworkers in various casework activities, such as drafting letters, dictating letters, developing meeting agendas, filing reports, developing spreadsheets, collecting data, setting up case files, typing or labeling case files, preparing and mailing correspondence, purging records, answering incoming calls, emails and other correspondence, responding to inquiries and documenting client information as needed.
Work a shelter if the need arises.
Assist in the coordination of special event programs and unit events.
Assist with coordination and facilitation of our Family Services Division, as well as, perform other duties as assigned.