Human Services Coordinator I

Commonwealth of Massachusetts • Fall River, MA

2d

About The Position

The Dr. John C. Corrigan Mental Health Center (JCCMHC) is seeking a highly motivated candidate to work in the Adult Case Management Department. Incumbents of this position will provide services to chronically mentally ill adults. Will be responsible for conducting client assessments, development and writing of Individual Service Plans (ISP) with the Clinical Team; Coordinates/assess client services, such entitlement programs, counseling, and housing. Carries a caseload as assigned by Human Service Coordinator II.

Please Note: This position is 40 hours per week. The selected candidate will work from 8:30 a.m. to 5:00 p.m. Monday through Friday. The days off are Sunday and Saturday.

DMH Mission Statement:
The Dr. John C. Corrigan Mental Health Center/Fall River Site provides comprehensive services to adults and children. Programs include a 16-bed acute in-patient unit, Case Management, Day Treatment Program and Adult Community Clinical Services. Our mission is to provide person centered care to individuals of diverse backgrounds. We always aspire to create an environment which promotes recovery, resiliency, growth and independence for those we serve and their families as well as to create an environment where employees can learn and grow.

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.
For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Requirements

• Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
• Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
• Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
• Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

Nice To Haves

• Given population served, bilingual or multilingual candidates preferred; experience working in a behavioral inpatient setting preferred.
• Highly recommend and prefer candidate who is fluent in Portuguese and has the ability to read and write in Portuguese in order to serve caseload or predominantly Portuguese speaking persons.

Responsibilities

• Provides creative engagement strategies including regularly scheduled face-to-face contact in accordance with the needs of the person served, family and other community providers to engage and sustain involvement in attaining the individual’s goals and maintaining community tenure.
• Directly provides assistance and support with, but not limited to, housing search, employment search, skill development, symptom management, wellness management, and encourages active participation in treatment by developing positive therapeutic relationship.
• Regularly scheduled visits occur in the client’s home or usual place of residence, as appropriate, and monitors safety of the environment.
• Prepares and maintains documentation according to DMH regulations and Electronic Health Record (EHR) business rules including progress notes and other required documentation.
• Develops a comprehensive assessment of individual needs in accordance with DMH regulations and timelines by interviewing the individual, family &/or LAR, significant others; obtaining records; gathering relevant written and verbal information from past & current service providers in order to determine the service needs.
• Develops, implements, and monitors the individual service plan (ISP) per DMH regulations and timelines with the individual and service providers; convenes and facilitates meetings to review and modify the ISP, when indicated.
• Develops a critical needs assessment of individual needs and a critical needs plan in accordance with DMH regulations and timelines for designated individuals receiving Critical Needs Case Management. Interviews the individual, family &/or LAR and significant others, obtains records, gathers relevant written and verbal information from past and current service providers in order to determine the critical service needs.
• Conducts in person screenings and needs & means assessments to identify need for services, respond to requests for interim services and recommend &/or refer to services as appropriate.
• Refers individuals for specialized assessments and to programs and services, including entitlements, that are indicated by the Comprehensive Assessment and ISP.
• Monitor and ensure that services and entitlements are in place and meeting the individual’s identified needs.
• Coordinates transitions by facilitating communication with providers and families to ensure individual is receiving needed services in a timely manner.
• Directly engages with individual throughout all housing and care settings (inpatient, jail, shelters, SNF, etc) to ensure access to needed services, coordination and communication among service providers and to facilitate efficient transitions &/or diversions.
• Lead discharge planning & service coordination activities to support community transitions or diversion of individuals to ensure a smooth transition to the community.
• Link individuals to appropriate agencies & organizations to meet individual needs identified through the ISP process and ensure that necessary services are provided in the least restrictive environment.
• Participate in utilization management reviews to monitor efficient use of resources.
• Identifies historic & current risk factors of assigned individuals and collaborates with the individual, Supervisor, crisis intervention services, & service providers to facilitate and participate in appropriate assessment and planning.
• Facilitate and participate in the development of plans to address risk & safety for assigned individuals according to DMH protocol and policy.
• Completes screenings and may complete assessments (e.g. suicide, substance use, etc.) as needed and according to DMH protocols and policies.
• Respond to and manage crises by providing face-to-face or telehealth contact when appropriate. Engages in direct communication with Mobile Crisis Intervention (MCI), Behavioral Health Helpline &/or 911; completes necessary alerts with MCI; ensures communication with Supervisor and all other appropriate parties.
• Provides and/or arranges for transportation to ensure individual has access to needed services.
• Demonstrates cultural humility through knowledge and sensitivity to age, race, ethnicity, culture, gender and sexual orientation of the individuals served.
• Respond to inquiries & concerns from the general public including: municipal, housing and public safety officials, community agencies, etc. Ensures responses comply with DMH and HIPPA confidentiality requirements.
• Meet regularly with Supervisor; prepares for and actively participates in supervisory process.
• Develops skills and competencies by completing mandatory trainings and attending other skill development trainings.
• Other duties as assigned.

Benefits

• Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level