HVAC Customer Service Representative/Dispatcher

Moss Mechanical•Dallas, TX

About The Position

At Moss Heating & Cooling we specialize in in air conditioning service, change out and new construction for both residential and commercial. Moss Heating & Cooling has a family history in these trades dating back several generations. For too long, this industry has allowed subpar companies to take advantage of homeowners through unethical business practices while delivering poor quality. Moss Heating & Cooling is different and so are our people. Come join our passionate, fast-growing team and be a part of the Moss legacy. As a Client Services Specialist/Dispatcher, you are a key member of the team and represent Moss Heating & Cooling on support calls. You are responsible for scheduling service requests, dispatching technicians and handling client complaints. Exemplifying our core values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of client services and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Requirements

Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Outgoing & Memorable Client Services that will create client connections
Team player who can work independently
General computer knowledge, including Microsoft Office

Nice To Haves

Typing skills a plus

Responsibilities

Receive incoming calls in professional and courteous manner
Scheduling appointments
Assigning daily work/calls to other team members
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions