Unique Indoor Comfort of Philadelphia - HVAC Dispatcher
About The Position
Who we are Unique Indoor Comfort is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. What You’ll Do: ·Scheduling and Coordination: Manage field schedules, assign jobs to technicians, and optimize routing. Project Coordination: Handle administrative tasks for on going projects, i.e. Permits, Inspection Scheduling, Client Communication. Real-time Communication: Answering the phones and inbound emails. Act as the central communication hub for field technicians, providing them with job details and timely updates. Customer Interaction: Address client inquiries both online and over the phone, ensuring they are informed and satisfied from service start to finish. Data Management: Maintain up-to-date records, from job statuses to client databases. Working with field techs to ensure positive customer relations, data entry including but not limited to entering purchase orders and preparing estimates and invoices. Emergency Handling: Coordinate rapid responses for any emergency or last-minute service requests. Tech Proficiency: Utilize Service Titan software and communication tools to optimize operations. Communication Proficiency: Ability to convey information clearly and listen actively. Adaptability: Thrive in a fast-paced environment, adjusting to changes as needed.
Requirements
- Three years of customer service and/or field service logistics experience.
- Strong Computer skills – MS Office, database management, etc.
- Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
- Strategic thinker who possesses the ability to anticipate problems and find solutions.
- Strong organization skills with attention to detail.
- Good time-management, possessing the ability to balance priorities.
- Self-starter and able to work successfully without supervision.
- Competitive, ambitious and results oriented, energized by achieving and exceeding goals.
- Prolonged periods sitting at a desk and working on a computer.
- Talk and hear, both in person and by telephone.
- Use hands repetitively to operate standard office equipment.
- Must be able to lift up to 15 pounds at times.
- Close vision, distance vision.
Nice To Haves
- Preferred three years of experience in home services/construction
- ServiceTitan experience preferred
Responsibilities
- Scheduling and Coordination: Manage field schedules, assign jobs to technicians, and optimize routing.
- Project Coordination: Handle administrative tasks for on going projects, i.e. Permits, Inspection Scheduling, Client Communication.
- Real-time Communication: Answering the phones and inbound emails.
- Act as the central communication hub for field technicians, providing them with job details and timely updates.
- Customer Interaction: Address client inquiries both online and over the phone, ensuring they are informed and satisfied from service start to finish.
- Data Management: Maintain up-to-date records, from job statuses to client databases.
- Working with field techs to ensure positive customer relations, data entry including but not limited to entering purchase orders and preparing estimates and invoices.
- Emergency Handling: Coordinate rapid responses for any emergency or last-minute service requests.
- Tech Proficiency: Utilize Service Titan software and communication tools to optimize operations.
- Communication Proficiency: Ability to convey information clearly and listen actively.
- Adaptability: Thrive in a fast-paced environment, adjusting to changes as needed.
Benefits
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
