HVAC Dispatcher

Bonney Plumbing, Electrical, Heating and Air•Sacramento, CA

8d•$20 - $25•Onsite

About The Position

Dispatching in the trades is not just about moving people from one job to the next. It is about thinking three steps ahead, staying calm when the day falls apart, and making sure every customer and every technician feels taken care of. If you are the kind of person who thrives on being detail-oriented, stays cool under pressure, and takes personal pride in keeping the operation running smoothly, we want to talk. At Bonney, we have spent over 40 years building a reputation that Sacramento homeowners trust. Our dispatchers sit at the center of everything. They are the link between our customers, our technicians, and our office. If you have dispatching experience in the trades and you are ready for a role where your decisions genuinely matter every single day, this is it.

Requirements

2 or more years of dispatching experience in the trades, home services, or a related field
Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure
Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well
Ability to make efficient and profitable decisions quickly and independently
Strong customer service instincts with a calm, solutions-focused mindset
High school diploma or equivalent

Nice To Haves

Experience with Service Titan or a similar field service management platform is a strong plus

Responsibilities

Communicate proactively with customers and technicians regarding appointment windows, service time-frames, delays, and any special instructions
Make sound, efficient dispatching decisions throughout the day based on urgency, technician skill sets, location, and specialized equipment needs
Track field technician work locations, equipment, and job status in real time and adjust the schedule as priorities shift
Monitor scheduled service appointments and anticipate dispatching needs before problems arise
Work closely with the customer service team to ensure every call is handled smoothly and no customer is left without an update
Relay accurate information to both customers and technicians to ensure a quality experience on every job
Coordinate with field supervisors to escalate urgent issues and keep jobs on track
Accurately enter and update job information in Service Titan throughout the day
Support the team with additional duties as the needs of the business require