HVAC Dispatcher

NexCore•Rochester, NY

About The Position

We are seeking a highly organized and customer-focused HVAC Dispatcher to join our team. The Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Previous dispatching experience in HVAC, plumbing, construction, or service industry preferred
Customer service experience required
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong work ethic
Positive, team-oriented attitude

Nice To Haves

Experience using ServiceTitan a plus

Responsibilities

Schedule and dispatch HVAC service technicians for service calls
Coordinate technician schedules to maximize efficiency and meet customer expectations
Communicate with customers regarding appointment times and service updates
Monitor technician progress throughout the day and adjust schedules as needed
Enter service calls, customer information, and job details into dispatch software
Provide technicians with job information, directions, and customer notes
Maintain clear communication between customers, technicians, and management
Handle incoming service calls and adjust schedules accordingly
Maintain accurate records of service calls, work orders, and technician activity
Review technician timecards
Ensure that all paperwork needed to complete and bill work order is collected and passed on to billing within 24 hours