HVAC Service Manager

Crete United•Smithfield, RI

8h•$90,000 - $125,000

About The Position

CAM HVAC is a premier HVAC leader in all things, heating, and cooling. This includes ongoing maintenance, precision repairs, and expert system design & installation. CAM's continuous growth led to its partnership with Crete United in 2025! Our continued growth and partnership has created an opportunity for an Experienced HVAC Service Manager to oversee our commercial and industrial service division that operates throughout RI and Southern MA. Position: HVAC Service Manager Location: Smithfield RI Salary: $90,000-$125,000 - DOE! + Excellent benefits package! Company vehicle, cell phone, & gas card

Requirements

Proven experience in HVAC service management or a similar supervisory role within the HVAC industry. Experienced service technicians seeking to move into the role of a Service Manager will also be considered.
In-depth knowledge of commercial HVAC systems, equipment, and maintenance practices.
Strong leadership and team-building skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
Strong problem-solving and decision-making capabilities.
Proficiency in using HVAC software, scheduling tools, and computer applications.
Knowledge of safety regulations, codes, and compliance requirements.
Business acumen and a results-oriented mindset to achieve departmental goals and financial targets
HVAC Supervisory: 2 years (Required)
HVAC: 5-10 years

Responsibilities

Team Management: Supervise, mentor, and lead a team of HVAC service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce.
Quality Assurance: Ensure all HVAC service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.
Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards.
Inventory Management: Manage the inventory of parts and supplies needed for HVAC service, ensuring adequate stock levels and cost-effectiveness.
Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.
On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.
Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts.
Training and Development: Stay updated with the latest HVAC industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge.
Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.