HVAC Technical Support Representative

Gensco•Eugene, OR

14d•$95,000 - $120,000

About The Position

Gensco currently has an amazing opportunity available to join our Technical Services Team serving in the Southern Oregon Region as an HVAC Technical Support Representative ! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you! This position will be based out of Southern Oregon and will require some travel. Starting pay range $95,000 - $120,000 based on experience and qualifications. Summary The ideal candidate for this position will provide technical support and training for equipment sold by Gensco by offering guidance on installation, service, and repair to Customer’s technicians in the field and Gensco Team Members. This person will be proactive, self-motivated, able to recognize issues and resolve or escalate appropriately. Act as a liaison between the factory and Gensco customers and Team Members on technical matters about the equipment sold by Gensco

Requirements

2-year degree and/or equivalent work experience required
5+ years of related work experience and excellent technical knowledge of HVAC industry preferred
Customer service-oriented approach, respond to requests with a sense of urgency
Excellent driving record
Strong attention to detail, excellent time management and organizational skills
Strong people skills, recognizes when to use formal or informal approach
Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
Able to operate personal computer, proficient in MS Office products (Word, Excel, PowerPoint), and other software.
Able to work sitting or standing and to move freely throughout the facility
Able to lift and carry equipment and supplies as necessary
Able to travel as required

Responsibilities

Provide technical knowledge about the equipment sold by Gensco to customers and Team Members via phone, email, text, and field site visit
Provide consultation to customers on the technical aspects of equipment installation, service, and repair
Act as a liaison between the factory and Gensco customers and Team Members on technical matters about equipment sold by Gensco
Strong attention to detail, excellent time management, strong people skills, and organizational skills
Proficient in MS Office (Word, Excel, PowerPoint) and other software

Benefits

Comprehensive and competitive benefits package includes:
Healthcare coverage of medical, dental and vision available first of the month following date of hire
Discretionary Profit Sharing
401(k) Retirement Plan
Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays
Paid Vacation (Full Time Team Member Accrual: First 12 Months – 40 hours, Year 1-5 - 80 hours)
Tuition reimbursement for 2-year and 4-year degree programs
Life Insurance, Voluntary Supplemental Life Insurance
Long-Term Disability, Voluntary Short-Term Disability
Employee Assistance Program